Dealership Parts & Service Manager

BALL EQUIPMENT • Richmond, MI

4d • $70,000 - $80,000 • Onsite

About The Position

The Parts and Service Manager oversees the daily operations of the Parts and Service Departments at Ball Equipment’s Richmond, MI location. Ball Equipment is a full-service dealership providing sales, OEM parts, accessories, maintenance, and repair services for powersports vehicles and outdoor power equipment. This role is responsible for leading parts and service employees, delivering an excellent customer experience, maintaining efficient department workflows, improving profitability, and supporting manufacturer standards. The Parts and Service Manager works with a wide range of products, including ATVs, UTVs, motorcycles, dirt bikes, snowmobiles, lawn mowers, snow blowers, chore equipment, and small-engine outdoor power equipment. Current OEM brands include Polaris, Arctic Cat, CFMoto, Honda, Cub Cadet, Gravely, Ferris, Husqvarna, and others. The manager also uses LightSpeed DMS/CRM/POS systems to monitor sales, repair orders, service productivity, customer satisfaction, and department performance.

Requirements

• 3–5 years of management experience in powersports, outdoor power equipment, automotive, marine, agricultural equipment, dealership, or related service industries.
• Strong understanding of mechanical systems, OEM parts, service department operations, repair orders, and warranty processes.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proven ability to improve customer satisfaction, employee performance, department efficiency, and profitability.
• Ability to manage seasonal workload changes in a fast-paced retail, parts, and service environment.

Nice To Haves

• Experience with LightSpeed DMS/CRM/POS or comparable dealership management software preferred.

Responsibilities

• Recruit, train, schedule, coach, and supervise Parts and Service Department employees.
• Build a team-first culture that promotes accountability, communication, and cross-department support.
• Provide regular feedback, coaching, and performance reviews to support employee development and department goals.
• Help ensure the Parts and Service Departments are properly staffed and prepared for seasonal business demands.
• Ensure customers receive professional, accurate, and timely support at the parts counter and service desk.
• Oversee repair orders, estimates, warranty claims, service invoices, and work order accuracy.
• Support growth in OEM parts, aftermarket parts, accessories, maintenance services, repairs, and service packages.
• Help resolve customer concerns in a professional manner while protecting customer satisfaction and department profitability.
• Maintain proper parts inventory levels and oversee ordering, returns, cycle counts, and warranty-related parts processes.
• Improve scheduling, technician productivity, service turnaround time, and overall department efficiency.
• Use LightSpeed or comparable dealership software for reporting, billing, customer communication, and coordination between departments.
• Track key performance indicators, including fill rate, gross profit, technician efficiency, service productivity, hours per repair order, and customer satisfaction scores.
• Ensure compliance with OEM standards, dealership procedures, warranty requirements, and operational best practices.
• Partner with Sales to support PDI, accessory installation, unit preparation, service scheduling, and customer delivery expectations.
• Ensure Parts, Service, and Sales work together to provide a seamless customer experience.
• Step in where needed to support daily operations, maintain workflow, and assist team members during peak periods.

Benefits

• 100% Employer-Paid Medical, Dental, Short-Term Disability, and Life Insurance
• Additional Voluntary Coverage Options – including Vision, Long-Term Disability, and Supplemental Life Insurance
• 401(k) Retirement Plan with Employer Match
• Competitive Paid Time Off (PTO) package
• 6 paid holidays annually
• Ongoing manufacturer-certified and in-house training opportunities
• Employee discounts on vehicles, parts, apparel, and service work
• Quarterly commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed