Dealership Operator

Parks Automotive Group • Hendersonville, NC

1d

About The Position

The Dealership Operator plans and oversees dealership operations, ensuring that departments work harmoniously and profitably. The role develops annual plans and reviews department forecasts, maintains relationships with the factory and lending institutions, and oversees financial reporting, policies, training, personnel, compensation, and employee performance. It also provides leadership to build morale and teamwork, coordinates accurate business-office records, supports merchandising and advertising strategies, and resolves customer complaints escalated beyond line management.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• At least two years of experience in a dealership sales capacity.
• At least five years in a supervisory position.
• Professional personal appearance.
• Excellent communication skills in person, on the telephone, and in writing.

Nice To Haves

• College degree preferred.

Responsibilities

• Plan the dealership’s operations for the coming year and submit the plan to the dealer and/or stockholders for approval.
• Review department managers’ monthly forecasts and plans and recommend improvements.
• Ensure every department operates harmoniously and profitably.
• Develop and maintain good working relationships with the factory and lending institutions.
• Ensure a completed financial statement is submitted to the factory by the fifth working day of each month.
• Formulate policies and procedures for training programs and monitor their effectiveness.
• Oversee dealership personnel functions, including interviewing, hiring, performance measurement and evaluation, recognition, and termination.
• Review and approve compensation plans for all employees.
• Ensure department managers train and supervise employees effectively.
• Communicate management policies and procedures to employees and ensure they are understood and followed.
• Conduct formal performance evaluations of each department manager every six months.
• Provide leadership to shape employee attitudes and build morale.
• Establish harmony and teamwork among departments.
• Conduct managers’ meetings at scheduled intervals.
• Coordinate with the business office to ensure records and analyses are maintained accurately.
• Develop merchandising strategies and assist in creating an effective, cost-efficient advertising program.
• Resolve customer complaints that line management has been unable to resolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED