Dealership IT Specialist

Lancaster Hon LLC•Irvine, CA

1d•$25 - $28•Onsite

About The Position

Trust Automotive Group is now seeking a motivated and tech-savvy IT Specialist to support the daily technology operations of our growing Multi-Dealership Group environment. Whether you're an experienced IT professional or a recent graduate of an IT technical training program, this is an excellent opportunity to build your career in a fast-paced environment where technology plays a critical role in supporting our sales, service, and administrative teams. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits. In this position, you would be responsible for providing technical support and maintaining the dealership technology infrastructure to ensure efficient and uninterrupted business operations. This role supports dealership personnel by installing, configuring, troubleshooting, and maintaining computer hardware, software, networking systems, telecommunications equipment, printers, and related technology resources.

Requirements

High School Diploma or equivalent, required
Technical training, certification, or coursework in Information Technology, Computer Science, Networking, or a related field; or equivalent work experience.
Basic understanding of computer hardware, software, and networking concepts.
Ability to work independently and manage multiple priorities.
Strong customer service and communication skills.
Experience supporting users in a multi-location business environment.
Authorization to work in the United States.
Strong attention to detail and organizational skills.
Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, and valid CA driver's license.

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field, preferred.
A PLUS! Technical training, certification, or coursework in Information Technology, Computer Science, Networking, or a related field; or equivalent work experience.
Experience with automotive dealership systems. A Plus, but not necessary.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications. A Plus!
Previous automotive dealership experience.

Responsibilities

Provide first-level and second-level technical support to dealership employees for hardware, software, network, and system-related issues.
Respond to help desk tickets, phone calls, emails, and in-person support requests in a timely and professional manner.
Troubleshoot and resolve computer hardware, software, connectivity, and peripheral equipment issues.
Assist users with password resets, account access, permissions, and system navigation.
Install, configure, deploy, and maintain desktop computers, laptops, mobile devices, printers, scanners, and other technology equipment.
Perform software installations, upgrades, patches, and system updates.
Configure and maintain user workstations according to company standards.
Coordinate equipment replacements and technology refresh projects.
Assist with the maintenance and troubleshooting of local area networks (LAN), wireless networks, VPN connections, and internet connectivity.
Monitor network performance and identify potential issues before they impact operations.
Support network hardware including switches, routers, access points, and related infrastructure.
Support dealership software applications, including Dealer Management Systems (DMS), CRM platforms, Microsoft Office applications, and other business software.
Assist users with system access, functionality, and troubleshooting.
Work with third-party vendors and software providers to resolve technical issues.
Follow company cybersecurity policies and best practices.
Assist with maintaining system security, antivirus protection, and endpoint management.
Support data backup and recovery processes.
Report security concerns and potential vulnerabilities to management.
Maintain accurate inventory records of all IT hardware, software licenses, and technology assets.
Track equipment deployment, transfers, repairs, and disposals.
Coordinate ordering and receiving IT supplies and equipment.
Assist with technology implementation projects, upgrades, and dealership acquisitions.
Participate in system testing, documentation, and user training.
Collaborate with the IT Director and vendors to resolve complex technical issues.
Maintain organized records of support activities and system configurations.
Travel between dealership locations as needed to provide onsite support.
Perform other duties as assigned.