Dealer Support Associate

Hyundai Capital • Irvine, CA

1d

About The Position

The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. The role researches and resolves dealer and internal inquiries related to funding, titles, contracts, and post-funding activities accurately and efficiently, in accordance with HCA policies and procedures. It supports a consistent dealer experience by documenting activity in approved systems, escalating complex issues as needed, and applying established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

The role also follows up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and maintain consistent communication. It reviews, requests, creates, and validates transaction documents for accuracy and compliance with company policies, procedures, and applicable state and federal regulations.

Requirements

• High school diploma or GED.
• 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment; experience supporting funding, servicing, credit, titles, contracts, or post-funding activities is preferred.
• Strong customer service and communication skills for supporting dealers, Sales teams, internal departments, and external partners by phone and email.
• Ability to research, analyze, and resolve inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.
• Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fast-paced, high-volume support environment.
• Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and ability to learn and navigate internal systems, vendor platforms, and databases.
• Proven track record of delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsibilities

• Manage inbound dealer calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio.
• Research inquiries and provide accurate, timely resolutions when possible; escalate complex matters as needed.
• Document activity in applicable approved systems.
• Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain information, clarify requests, resolve open items, and ensure consistent communication.
• Review, request, create, and validate documents supporting dealer and customer transactions.
• Ensure work conforms to HCA policies, procedures, and applicable state and federal regulations.
• Apply established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

Benefits

• Monthly vehicle allowance and vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Fitness and health resources.
• Leadership programs and career development.
• Paid Volunteer Time Off and a company charitable donation in the employee’s honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED