Dealer Support Associate

Hyundai Capital America • Plano, TX

1d

About The Position

The Dealer Support Associate is the operational first point of contact for dealers, handling inbound calls and requests through the dealer support inbox. The role researches and resolves dealer and internal inquiries involving funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. It supports an accurate, efficient, and consistent dealer experience by documenting activity in approved systems, providing one-touch resolutions when possible, escalating complex issues, and applying established practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

The associate also conducts outbound follow-up with dealers, Sales, internal departments, and external parties to obtain information, clarify requests, resolve open items, and communicate through resolution. The position reviews, requests, creates, and validates transaction documents, ensuring accuracy and compliance with HCA policies, procedures, and applicable state and federal regulations.

Requirements

• 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment; preferably supporting funding, servicing, credit, titles, contracts, or post-funding activities.
• High school diploma or GED.
• Strong customer service and communication skills to support dealers, Sales teams, internal departments, and external partners by phone and email.
• Ability to research, analyze, and resolve inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to document activity accurately, update systems, review documents, and follow established procedures.
• Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fast-paced, high-volume support environment.
• Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and ability to learn and navigate internal systems, vendor platforms, and databases.
• Proven track record of delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsibilities

• Handle inbound dealer calls and requests through the dealer support inbox as the operational first point of contact.
• Research and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio.
• Provide timely resolutions when possible, escalate complex matters as needed, and document activity in approved systems.
• Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and maintain communication through resolution.
• Review, request, create, and validate documents supporting dealer and customer transactions.
• Ensure documentation and work conform to HCA policies, established procedures, and applicable state and federal regulations.
• Apply established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

Benefits

• Monthly vehicle allowance, plus vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Fitness and health resources.
• Leadership programs and career development supporting continuous learning.
• Paid Volunteer Time Off and a company charitable donation in the employee’s honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED