Dealer Support Associate

Hyundai Capital America • Atlanta, GA

1d

About The Position

The Dealer Support Associate is the operational first point of contact for dealers through inbound calls and the dealer support inbox. The role researches and resolves dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. It supports an accurate, efficient, and consistent dealer experience by documenting activity in approved systems, escalating complex issues when needed, and applying established practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

The associate also conducts outbound follow-up with dealers, Sales, internal departments, and external parties to collect missing information, clarify requests, resolve open items, and maintain communication through resolution. The role reviews, requests, creates, and validates transaction documents for accuracy and compliance with company policies, procedures, and applicable regulations.

Requirements

• 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment.
• High school diploma or GED.
• Strong customer service and communication skills for supporting dealers, Sales teams, internal departments, and external partners by phone and email.
• Ability to research, analyze, and resolve inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to document activity accurately, update systems, review documents, and follow procedures.
• Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fast-paced, high-volume support environment.
• Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and ability to learn and navigate internal systems, vendor platforms, and databases.
• Proven track record of delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Nice To Haves

• Experience supporting funding, servicing, credit, titles, contracts, or post-funding activities.

Responsibilities

• Manage inbound dealer calls and dealer support inbox requests concerning funding, titles, contracts, post-funding activities, and the consumer portfolio.
• Research inquiries and provide accurate, timely resolutions where possible; escalate complex issues as needed.
• Document activity in applicable approved systems.
• Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to gather information, clarify requests, resolve open items, and communicate progress.
• Review, request, create, and validate documents supporting dealer and customer transactions.
• Ensure work conforms to HCA policies, established procedures, and applicable state and federal regulations.
• Apply established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

Benefits

• Monthly vehicle allowance and vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Fitness and health resources.
• Leadership programs and career development supporting continuous learning.
• Paid Volunteer Time Off.
• Company charitable donation in the employee’s honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED