Dealer Services Specialist II, Manheim Mississippi

Cox Enterprises • Hattiesburg, MS

1d • $20 - $30 • Onsite

About The Position

The Dealer Services Specialist serves as the primary point of contact for automotive dealers, providing exceptional customer service and support throughout the vehicle remarketing process. This position is responsible for building strong dealer relationships, assisting with auction and sales activities, resolving customer concerns, and ensuring a seamless experience for both buyers and sellers.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of customer service, account management, sales support, or dealership-related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office applications and customer management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.

Nice To Haves

• Automotive industry, dealership, or vehicle auction experience.
• Knowledge of vehicle remarketing and auction operations.
• Experience with CRM systems and dealer account management.

Responsibilities

• Develop and maintain strong relationships with assigned dealer accounts.
• Serve as the main contact for dealer inquiries regarding vehicle sales, purchases, transportation, titles, arbitration, and account services.
• Proactively contact dealers to increase participation and sales performance.
• Provide support and guidance on auction platforms, online bidding tools, and company services.
• Monitor dealer activity and identify opportunities to increase revenue and customer engagement.
• Assist dealers with registration, account maintenance, and service-related requests.
• Resolve customer issues promptly and professionally while ensuring a positive customer experience.
• Collaborate with internal departments including Operations, Titles, Arbitration, Transportation, and Sales to support dealer needs.
• Maintain accurate records of dealer interactions and account activity.
• Meet or exceed established customer service, sales, and retention goals.
• Participate in dealer outreach initiatives, promotions, and other sales campaigns.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED