Dealer Services Rep

Co-operators • Mississauga, ON

2d • CA$43,550 - CA$72,583 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As the Dealer Services Representative you will offer strong knowledge of the mutual fund industry and sales processes. You will maintain effective working relationship with key business partners to ensure compliance with Mutual Fund licensing regulations across all provinces and territories for the distribution network.

Requirements

• At least 1 year of experience in investments.
• Completed post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or a related discipline.
• Basic knowledge of insurance, products, sales practices and procedures, distribution and market conduct regulations.
• Have or will obtain the Mutual Fund Licence.

Nice To Haves

• Having or working towards the Branch Compliance Manager designation is an asset.

Responsibilities

• Receiving and reviewing transaction requests, ensuring appropriate documentation has been completed and that required supporting documents are submitted.
• Reviewing documentation for accuracy and executing translations on behalf of advisors to reflect client requests, new account openings and updates.
• Responding to client calls and following up on advisor and client concerns with external partners.
• Providing expertise and guidance to filed management and employees on client issues, including addressing and triaging client complaints and concerns with regards to Mutual Funds.
• Identifying issues of concern or non-compliant transactions or behaviour and escalating issues as appropriate.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree