Dealer School - Next Class starts 10/27 6:30 pm - 10:30 pm

PENN Entertainment•Charles Town, WV

About The Position

Attend PENN Entertainment’s six-week Dealer School to learn procedures for dealing Blackjack and other novelty/carnival games. The training prepares participants to provide accurate, courteous service at assigned tables, handle wagers and chip and cash transactions, maintain game pace and security, and help customers understand and follow game rules. Participants are expected to comply with gaming regulations and company policies, provide superior customer service, maintain professional conduct and appearance, attend required meetings and training, and work safely. The next class is listed as starting 10/27, from 6:30 p.m. to 10:30 p.m.; the posting also describes it as starting Tuesday 10/27. Ability to work evenings, weekends, holidays, and overtime as business needs dictate is required.

Requirements

High school diploma or equivalent.
Successfully pass the dealer assessment and audition.
Fast and accurate cash handling.
Ability to read, write, speak, and understand English.
Ability to read and comprehend simple instructions, correspondence, and memos; communicate and present information effectively; and respond to questions from supervisors, managers, coworkers, and the public.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to interpret and follow written, oral, diagrammatic, or schedule-based instructions.
Obtain licensing with the West Virginia Lottery and Racing Commissions each year of employment.
Minimum age of 21.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
Ability to interact effectively with customers and employees; be diplomatic and tactful; and contribute to a positive team environment.
Ability to maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced casino environment.
Ability to stand, speak, hear, use hands to handle or feel objects, reach, and perform fast repetitive hand and wrist motions; frequent reaching and bending over gaming tables is required.
Vision sufficient for close and distance vision, color and depth perception, and peripheral vision.
Ability to occasionally lift or move up to 25 pounds.

Nice To Haves

Previous customer service experience.
Hospitality and guest-service mindset.

Responsibilities

Follow game procedures when dealing Blackjack and other novelty/carnival games.
Provide prompt, courteous, and accurate dealing at assigned tables.
Follow West Virginia Gaming Commission requirements, internal controls, and applicable company and departmental policies and procedures.
Perform accurate chip and cash transactions.
Maintain a smooth and efficient game pace.
Receive customer wagers and pay appropriate winning outcomes.
Maintain game security and protect company assets.
Inform management of irregular play, mistakes, or disputes.
Help customers understand game rules and ensure adherence to established policies and procedures.
Support and promote superior customer service in accordance with department and company standards.
Maintain behavior and appearance in compliance with established standards.
Maintain a professional work environment with management and staff.
Maintain confidentiality of company information.
Participate in meetings and training as required.
Perform job duties safely and report safety hazards immediately.
Perform other duties as assigned by department or company management.

Benefits

Wellness programs supporting financial, physical, and mental well-being.
Day-one medical coverage may be available depending on position.
401(k) matching may be available depending on position.
Annual performance bonus may be available depending on position.
Paid time off earned according to local policy and increasing with length of employment.

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