Dealer School - Next Class starts 10/27 6:30 pm - 10:30 pm

Hollywood Casino at Charles Town Races • Charles Town, WV

3d

About The Position

Attend a six-week dealer training class to learn dealing procedures for Blackjack and other novelty/carnival games. The position involves dealing accurately and courteously, handling wagers and chip and cash transactions, maintaining game pace and security, and providing customer service in a casino environment. Employees must comply with gaming regulations and company policies, maintain professional conduct and confidentiality, participate in required training, and perform duties safely. The next class starts October 27, with classes from 6:30 p.m. to 10:30 p.m.

Requirements

• High school diploma or equivalent.
• Successfully pass a dealer assessment and audition.
• Fast and accurate cash handling.
• Ability to read, write, speak, and understand English, including comprehending simple instructions and communicating information and responses to questions.
• Ability to accurately calculate figures and amounts and perform business-related mathematical functions.
• Ability to interpret and follow written, oral, diagram, or schedule-based instructions.
• Obtain licensing with the West Virginia Lottery and Racing Commissions for every year of employment.
• At least 21 years of age.
• Ability to work all shifts, including evenings, nights, weekends, holidays, and overtime as business needs dictate.
• Ability to interact effectively with customers and employees; speak clearly and politely; respond well to questions; contribute to a positive team spirit; and act diplomatically and tactfully.
• Ability to work under pressure in a fast-paced casino environment and maintain physical stamina and a proper mental attitude.
• Regularly stand, speak, hear, use hands to finger, handle, or feel, and reach with hands and arms; perform fast, repetitive hand and wrist movements; and frequently reach and bend over gaming tables.
• Close and distance vision, color and depth perception, and peripheral vision.
• Occasionally lift and/or move up to 25 pounds.
• Ability to work in an environment where smoking is permitted and noise levels are higher than normal.
• Hospitality and guest-service mindset.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Follow game procedures when dealing Blackjack and other novelty/carnival games.
• Provide prompt, courteous, and accurate dealing at assigned tables.
• Follow West Virginia Gaming Commission requirements, internal controls, and company and departmental policies and procedures.
• Perform accurate chip and cash transactions.
• Maintain a smooth and efficient game pace.
• Receive customer wagers and pay appropriate winning outcomes.
• Maintain game security and protect company assets.
• Inform management about irregular play, mistakes, or disputes.
• Help customers understand game rules and ensure adherence to policies and procedures.
• Provide and promote superior customer service in accordance with department and company standards.
• Maintain behavior and appearance in compliance with established standards.
• Maintain a professional work environment with management and staff.
• Keep company information confidential.
• Participate in meetings and training as required.
• Perform duties safely and report hazards immediately.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED