Dealer Representative

Greylock Federal Credit Union•Pittsfield, MA

10d•$22 - $29•Hybrid

About The Position

The Indirect Funding Specialist provides operational, reporting and dealer support. Serves as support to dealerships with managing the indirect funding workflow, resolving issues, and ensuring effective communication. Supports indirect lending oversight, training, and research initiatives while performing quality control on consumer loan maintenance for both direct and indirect portfolios.

Requirements

Two plus years in Indirect Funding knowledge.
High school diploma or equivalent required.
Strong attention to detail, organizational ability, and customer service skills.
Proficiency in Microsoft Office and familiarity with core banking systems and transaction processing tools.

Nice To Haves

Responsiveness
Communication
Collaboration

Responsibilities

Serve as a dealer relationship specialist, providing support to dealers and internal teams, including MSS and Greylock staff. Manage the indirect funding log and collaborate with dealerships to resolve problem loans and ensure successful completion of the funding process. Oversee MSS communications with dealers to ensure responsiveness and that dealership needs are effectively met.
Provide administrative support to the lending team through audit exams. Manage the review, generation, and processing of recurring reports for NCUA reporting and Board reporting.
Perform quality control reviews on consumer loan maintenance activities, including both indirect and direct funding, to ensure accuracy and compliance.
Communicate regularly with dealership partners to ensure they have current rate sheets, updated documentation, and clear understanding of procedural changes and rate promotions implemented by Greylock.
Process Adverse Action Letters and Consumer Audit Letters in accordance with regulatory requirements and internal compliance guidelines.