Senior Dealer Relationship Manager (Remote)

Upstart

2d•$99,800 - $138,000•Remote

About The Position

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit through technology. The company is digital-first, offering flexibility for employees to work remotely while fostering connection through intentional in-person events. Upstart's Auto Sales and Dealer Operations team focuses on enhancing the lending experience for dealerships. The Remote Dealer Relationship Manager will manage a portfolio of lower-volume dealer partners, primarily in rural and dispersed markets, owning the relationship from pre-launch to ongoing performance management. This role involves building remote relationships through automated reporting, email, phone, and virtual meetings, identifying engagement cadences, guiding successful launches, monitoring activity, and developing plans for improvement. The goal is to ensure a high-quality experience for these partners and develop a scalable model for remote dealer support.

Requirements

3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role.
Experience launching, onboarding, implementing, or activating new customer or dealer partnerships.
Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance.
Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans.
Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment.

Nice To Haves

Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account-management practices.
Ability to guide dealership leadership, finance managers, and frontline users through new lender adoption and workflow changes.
Ability to interpret dealer performance, application, lender-activity, and utilization data to guide launch and account strategy.
Experience building or using automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows.
Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts.
Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technology.

Responsibilities

Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners.
Lead remote dealer launches from initial handoff through readiness, training, activation, and early adoption, coordinating system access, workflow alignment, third-party setup, and dealer-readiness requirements.
Help dealership leadership and frontline users understand where Upstart fits within their lending strategy, establish clear adoption plans, and incorporate the program effectively into their sales and finance workflows.
Use dealer activity and performance data, including user engagement, credit applications, offers, signed contracts, and funded loans, to identify growth opportunities, declining utilization, and accounts requiring additional support.
Develop the appropriate engagement strategy for each dealership through targeted email and phone outreach, strategic virtual business reviews, automated reporting, and practical account plans with clear actions and follow-up commitments.
Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, escalate recurring product or process issues, maintain clear account documentation, and share insights that improve Upstart’s remote dealer-management model.

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only).
Income protection benefits, including life insurance and disability coverage for added financial security.
Paid time off, sick leave, and company holidays, in line with local requirements.
Paid family and parental leave to support caregiving and major life moments (duration varies by country).
Family-centered benefits to support fertility, parenthood, and caregiving needs.
Employee Assistance Program (EAP) offering mental health support and life-centered resources.
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
Connection and community through team events, all-company updates, and employee resource groups (ERGs).
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).