Dealer Relationship Manager - Sacramento, CA

Banco Santander•Sacramento, CA

5d•Onsite

About The Position

Santander is a global leader in financial services, transforming into a technology-driven organization. This role is an opportunity for driven professionals to grow and make a difference. The Dealer Relationship Manager (DRM) is a front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in a defined territory. This individual will be accountable for driving loan originations, educating dealers on products, finance programs, underwriting policies, ensuring outstanding service and responsiveness.

Requirements

High school diploma, GED: or equivalent work experience - Required
5+ years of sales experience in auto finance, client relations, account management, relationship management. or automotive retail sales management - Required
Proven ability to build strong business relationships and deliver results in a goal-oriented environment.
Strong understanding of dealership operations and auto finance products.
Excellent written and verbal communication, presentation, and negotiation skills.
Self-starter with strong organizational and territory management abilities.
Effective problem-solving and time management skills.
Ability to travel daily within assigned territory up to 100% of the time.

Nice To Haves

Bachelor’s degree in Business, Finance, Marketing or equivalent work experience - Preferred.
5+ Years prior dealership experience - Preferred.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Establish, develop, and manage strong, trusted relationships with automotive dealerships within the territory.
Grow loan originations and dealer engagement by promoting the company's auto finance programs including Santander.
Promote and support the company’s full suite of auto finance solutions, including Auto Finance programs, OEM programs, small business and dealer commercial loan products, and digital services.
Execute sales strategies and support key initiatives as directed by sales management.
Identify market trends and competitive activities to identify growth opportunities.
Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
Maintain contact with dealership personnel via phone calls and emails to understand business needs, maximize engagement in the company’s offerings, and ensure overall satisfaction.
Perform routine account management tasks and proper contact management to ensure accurate record keeping.
Partner closely with Credit and Funding teams to deliver superior service and resolve dealer issues quickly.
Coordinate meetings between Dealer Principals and dealer commercial services partners (Floor Plan).
Communicate dealer performance KPIs with dealership owners and general management staff.
Provide support to internal partners such as dealer collections, dealer performance, risk, pricing, legal, to resolve outstanding business matters.
Represent the company at dealer events, trade shows, and industry meetings.
Ensure compliance with all regulatory and company policies in dealer interactions.