Dealer Relations Associate

S&P Global Mobility • St. David's, ON

6d • $55,000 - $57,000 • Remote

About The Position

Dealer Relations Associate Location: Open to candidates across Canada and the United States; Central Time Zone is preferred but not required. This is a temporary position. The anticipated end date is six months after the start of employment, at which point, an extension will be reviewed. Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com. As a Dealer Relations Associate (DRA), you will reflect our culture and mission while acting as an extension of the automotiveMastermind Dealer Relations Team, delivering administrative support across a variety of operational functions. This role is centered on efficiently executing high-volume, repeatable tasks to ensure the timely completion of key processes and to improve overall team productivity. This is a position with a high focus on task-based execution and operational support. It is ideal for individuals who are highly detail-oriented, well-organized, and thrive in a fast-paced, dynamic environment.

Requirements

• 1 year of professional experience (administrative, sales, marketing, or customer service preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
• Comfortable using CRM systems (Salesforce preferred)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, adaptable, and eager to learn
• Strong problem-solving skills, including the ability to research and resolve basic issues
• Confidence and ability to ask clarifying questions and seek feedback to ensure accuracy and continuous improvement
• Team-oriented with the ability to collaborate effectively with internal stakeholders
• Comfortable working in a fast-paced environment with shifting priorities
• Ability to work independently while maintaining accuracy and efficiency
• Candidates with indefinite right to work within the USA or Canada.

Nice To Haves

• College degree preferred

Responsibilities

• Perform high-volume administrative tasks such as: Sending and tracking DocuSign agreements
• Processing system updates (e.g., user setup, data changes)
• Monitor, coordinate, and manage support tickets, including tracking progress, providing follow-up, and ensuring timely completion and resolution.
• Maintain accurate records in internal systems (e.g., Salesforce and/or ZenDesk) by entering, updating, and verifying data, ensuring all activities, updates, and transactions are properly documented to support data consistency, visibility, and reporting.
• Support daily operational workflows by executing recurring processes and delivering administrative support (e.g., discounts, MSRP adjustments, model mapping, user management, trade book adjustments), ensuring timely completion and escalating issues as needed.
• Assist with data entry and basic reporting by accurately inputting and updating information across systems, and supporting report generation through compiling, reviewing, and organizing data.
• Provide coverage support during peak periods and employee absences by taking on assigned tasks, maintaining service levels, and ensuring continuity of operations.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree