Dealer Experience Representative, Racquet Sports

Wilson Sporting Goods Co.•Berwyn, IL

1d•$22 - $24•Onsite

About The Position

The Dealer Experience Representative, Racquet Sports, manages and nurtures key client relationships, ensures seamless order fulfillment, and provides exceptional customer service. The role serves as the primary liaison between key accounts and internal teams to support clear communication, efficient issue resolution, and customer satisfaction. Based at Wilson Sporting Goods Co.'s global headquarters in Chicago, Illinois, the position also supports account sales, reporting, forecasting, process improvement, and professional representation of the Wilson brand.

Requirements

Bachelor’s degree in Business or a related field and at least 2 years of experience, or at least 3 years of experience in a customer-service-focused role in lieu of a degree.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Exceptional customer service orientation and ability to handle escalated customer concerns.
Ability to adapt and focus based on business demands.
Self-confidence.
Ability to work independently and as a member of multiple teams.
Analytical and problem-solving skills.
Attention to detail, outstanding follow-through, and time-management skills.

Nice To Haves

Experience with SAP.
Passion for sports or sports brands.

Responsibilities

Serve as the primary service contact for key clients and ensure their needs and expectations are met.
Build strong relationships with buyers, planners, and supply chain contacts at key accounts.
Partner with the sales team on regular check-ins and business reviews to assess satisfaction and identify growth opportunities.
Oversee order processing, tracking, and delivery coordination to ensure timely fulfillment.
Collaborate with sales, production, and logistics teams to manage inventory levels and allocations.
Resolve order discrepancies, shortages, and delays with proactive solutions.
Handle customer inquiries, complaints, and escalations efficiently and with a customer-focused approach.
Work with quality control, warehouse, and logistics teams to resolve product or shipment issues.
Support key account sales teams on pricing, promotions, and product availability.
Generate reports on sales trends, order volumes, and customer feedback for management review.
Assist with forecasting and demand planning using historical data and market trends.
Identify process improvements in order management and customer service workflows.
Ensure compliance with retailer and vendor guidelines, EDI requirements, and industry best practices.
Represent the company professionally, promote its brand values, and foster long-term client partnerships.