Dealer Development Manager (Las Vegas, NV)

Upgrade

11d•Hybrid

About The Position

The Dealer Development Manager represents Upgrade Inc.’s Auto Finance Division and promotes its indirect lending programs. The role develops, maintains, and grows partnerships with dealership partners while staying current on local market conditions and industry trends. Working with internal partners, the manager finds solutions to better serve customers, builds long-term relationships with key decision makers, and drives growth and continuous improvement. The position requires residency in the greater Las Vegas area and significant local field time. The manager develops relationships with dealership owners, general managers, and F&I managers; visits dealerships in person; acquires and activates new partners; and re-engages inactive dealers. They work toward monthly funding and application goals, grow territory production, collaborate with underwriting and credit teams on deal structure, and coach dealers to submit clean, fundable deals. The role also monitors dealer portfolio quality and profitability, supports compliance with credit and documentation policies, trains dealership staff, manages territory activity through a CRM, and participates in team and performance meetings. Work is performed indoors in a fast-paced environment and involves digital systems, communication with customers and internal partners, and potentially high volumes of inbound or outbound interactions. Depending on business needs, work may take place in an office, contact center, or remote environment. Onsite environments may include shared workspaces, standard office lighting, and moderate background noise. Remote employees are responsible for maintaining a secure, productive workspace with reliable internet access.

Requirements

At least 2 years of experience in indirect auto finance, auto sales, or a related field.
Strong understanding of credit tiers, loan structuring, and dealership operations.
Proven ability to build relationships and drive sales growth.
Excellent communication, negotiation, and problem-solving skills.
Self-motivation and strong time-management and territory-planning skills.
Ability to travel locally; significant field time is required.
Residency in the greater Las Vegas area.

Responsibilities

Develop and maintain relationships with new and existing dealership partners.
Advise dealership owners, general managers, and F&I managers; provide consistent follow-up and service.
Conduct regular in-person dealership visits according to a structured drive schedule.
Identify, onboard, and activate new dealer partners, driving sign-ups and first deals.
Re-engage inactive dealers, including dealers with no deals in 90 days, and return them to production.
Train dealers on Upgrade programs, systems, processes, and value-added products.
Achieve monthly funding and application volume goals; increase contracts per active dealer and overall territory production.
Grow volume in Tier 3–5 segments while maintaining quality, and drive penetration targets such as 3+ and 5+ deals per dealer per month.
Partner with underwriting and credit teams to structure deals effectively.
Educate dealers on program guidelines, stipulations, and deal packaging; coach them to submit clean, fundable deals and improve pull-through.
Monitor dealer portfolio performance, including delinquency, charge-offs, and profitability.
Manage dealer mix in line with company risk appetite and profitability goals, and focus on preferred collateral and higher-performing dealers.
Ensure compliance with credit policies and documentation standards.
Provide market insights and best practices to improve dealer success and position Upgrade as a relationship-driven partner.
Maintain a disciplined weekly drive schedule that maximizes in-person dealer time.
Track and manage activity through CRM tools such as Salesforce; analyze territory performance and adjust strategy using data.
Participate in team calls, sales meetings, and performance reviews.