Dealer Compliance Administrator (Remote � OR/WA/ID)

Oregon Community Credit Union•Eugene, OR

1d•Remote

About The Position

The Indirect Lending team is seeking a Dealer Compliance Administrator for a remote position open to applicants residing in Oregon, Washington, or Idaho. The role provides a salary range of $84,300 to $99,756, along with eligibility for variable compensation. Occasional travel to dealership locations may be necessary as required by business needs. Work schedules typically align with a Monday�Saturday structure, with flexibility required for evenings, weekends, and events based on business needs. The Dealer Compliance Administrator (DCA) serves as the primary point of contact for dealer-related complaints originating from members, dealers, and OCCU. In this role, you will investigate concerns, evaluate findings, and facilitate fair and effective resolutions that support OCCU�s reputation and commitment to integrity.

Requirements

Strong investigative and problem-solving skills with the ability to evaluate complex situations and recommend solutions
Ability to manage conflict and navigate sensitive conversations with professionalism and empathy
Proven ability to build and maintain relationships with internal and external partners
Strong organizational skills with the ability to prioritize tasks and manage multiple priorities
Comfort working independently in a field-based environment with regular travel
High school diploma or equivalent required
Valid driver's license and acceptable driving record

Nice To Haves

Minimum of five years of in-dealership experience preferred
Minimum of three years of financial institution experience strongly preferred
Prior dealer compliance experience preferred
Bilingual Spanish speaking skills preferred
Bachelor�s degree preferred or equivalent combination of education and experience

Responsibilities

Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution.
Recommend and implement fair resolutions with leadership, ensuring compliance.
Enhance and maintain complaint tracking and reporting processes.
Standardize remediation procedures for consistent and efficient complaint handling.
Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products.
Pursue new dealer partnerships and support existing ones.
Educate dealers on OCCU policies, procedures, and product updates.
Liaise between dealerships, underwriting, and internal teams for smooth transactions.
Monitor dealer activity for compliance issues, including misrepresentation.
Participate in marketing, partnership, and program development events.