Deal Operations Analyst

Harvey • Chicago, IL

1d • $108,300 - $162,500

About The Position

Harvey is hiring a Deal Operations Analyst to support its growing global sales organization. The role sits at the center of quote-to-cash execution and partners with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed. It is a hands-on operational role focused on deal flow, resolving process issues in real time, and scaling systems and workflows as the business grows.

Requirements

• 2–4+ years of experience in Sales Operations, Deal/Order Operations, Revenue Operations, or Order Management.
• Strong attention to detail and comfort working with complex deal structures.
• Working knowledge of Salesforce (SFDC) as a CRM, including opportunity and quoting workflows.
• Exposure to CPQ tools, such as Salesforce CPQ, DealHub, Ironclad CLM, or similar, and a basic understanding of how pricing and approvals are operationalized.
• Experience managing or working within a ticketing or queue-based support model, such as Zendesk, Jira, Salesforce cases, or similar.
• Prior involvement in CRM/CPQ projects or enhancements, such as documenting requirements, participating in testing, or supporting system rollouts.
• Ability to communicate clearly with Sales, Finance, Legal, and Operations stakeholders.
• Comfort operating in a fast-paced, evolving environment where processes are still being defined.

Responsibilities

• Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing.
• Support Sales representatives with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene.
• Manage and triage a Deal Operations ticketing queue, providing timely responses and clear communication with stakeholders.
• Serve as a frontline support resource for Sales questions related to SFDC and CPQ.
• Assist with CRM and CPQ enhancements by gathering and drafting business requirements, supporting user acceptance testing (UAT) and QA, and helping roll out new workflows, fields, or guardrails.
• Contribute to sales and deal desk enablement through documentation, process guides, and training support.
• Identify recurring quote-to-cash issues or inefficiencies and surface recommendations for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed