Deal Desk / Sales Operations Analyst

Mirantis•Austin, TX

18h

About The Position

The Deal Desk / Sales Operations Analyst is responsible for order management within Mirantis’s Sales Operations group and supports the quote-to-cash cycle. The role works across Sales, Finance, Legal, Marketing, and Product to support sales professionals through the design, implementation, and operational execution of end-to-end processes and tools. The analyst processes and validates orders for subscription, services, and training products; coordinates deal approvals; supports strategic opportunities and quarter-end activities; maintains Deal Desk documentation and workflows; processes contract signatures; and helps maintain Salesforce reporting and operational visibility. The role also supports invoicing reconciliation, audits, process improvement and automation, and sales-team training and enablement.

Requirements

3–5 years of sales operations, deal desk, or order processing experience.
Strong analytical skills and effective decision-making ability.
Proficiency with Excel, Word, and GSuite.
At least 3–5 years of experience using Salesforce CPQ, DocuSign, Ironclad, or similar tools.
Strong oral and written communication and presentation skills.
Ability to organize and prioritize, maintain attention to detail, and work under critical time frames.
Ability to support traditional software company end-of-quarter peak timelines.

Responsibilities

Process and validate orders for subscription, services, and training products, ensuring accurate bookings across Salesforce, DealHub, and Ironclad and resolving processing issues with Sales and customers.
Facilitate and coordinate opportunity and deal approvals to ensure accurate pricing, discounting, and product configuration.
Support high-value and strategic opportunities by keeping deal information, stages, and forecasts accurate and up to date.
Support quarter-end activities and deal reviews, identify blockers, and help move opportunities through approval and booking.
Ensure opportunities are documented accurately and promptly in Salesforce by the Sales team.
Maintain Deal Desk documentation, contractual templates, approval processes, and workflows.
Process contract signatures and maintain accurate records of executed customer agreements.
Work with Direct Sales, Partner, Finance, and Legal teams to support direct and channel transactions.
Support invoicing reconciliation with Finance as required.
Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility.
Assist with annual audits by providing supporting documentation and explaining Deal Desk processes and controls to auditors.
Lead and support process improvement and automation initiatives across Deal Desk and Sales Operations.
Provide training and enablement to the Sales team as new processes and procedures are implemented.