Deal Manager

Microsoft•Boston, MA

9h•$107,600 - $205,600

About The Position

The Deal Manager operates at the center of Microsoft's commercial deal-making, helping customers realize the value of Microsoft technologies while advancing business outcomes. The role works across sales, strategy, finance, legal, operations, engineering, and customer teams to solve complex commercial challenges, design customer-centered solutions, and negotiate strategic agreements. Deal work may involve Azure, Microsoft 365, Dynamics, and emerging technologies, as well as pricing, licensing, and commercial strategies that support customer success and Microsoft's long-term growth. The position includes partnering with customers and senior business leaders, advising sales and cross-functional stakeholders, and using data, market insights, and business judgment to shape deal strategy and investment decisions. The Deal Manager balances growth, innovation, risk, customer trust, and operational excellence, and contributes to improved commercial practices and a collaborative, inclusive team environment. The role is based in Redmond, Washington; Atlanta, Georgia; New York, New York; or Cambridge, Massachusetts.

Requirements

Bachelor's degree in Business Management, Information Technology, Marketing, or a related field, and 6+ years of sales and negotiation experience or related work or internship experience, or equivalent experience.
6+ years of relevant experience in sales, complex commercial deal structuring, negotiations, cross-functional influence, strategic deal advisory, or equivalent experience.

Nice To Haves

9+ years of sales and negotiation experience.
Master's degree in Business Management, Information Technology, Marketing, or a related field and 6+ years of sales and negotiation experience or related work; or a bachelor's degree in one of these or a related field and 8+ years of sales and negotiation experience or related work or internship experience; or equivalent experience.
Experience in deal desk or commercial operations, enterprise software sales, licensing and contract negotiations, strategic pricing, revenue operations, business development, commercial finance, management consulting, or procurement and strategic sourcing.
Sharp business judgment and a collaborative approach to complex situations.
Ability to build relationships, create alignment, think strategically, and focus on customer and business outcomes.
Ability to navigate ambiguity and use data and insights to inform decisions.
Interest in simplifying processes, balancing competing priorities, and maintaining a long-term perspective.
Ability to contribute diverse perspectives and approach challenges with curiosity, creativity, and a solution-oriented mindset.

Responsibilities

Shape strategic customer investments by designing commercial solutions involving Azure, Microsoft 365, Dynamics, and emerging technologies.
Partner with customers and senior business leaders to understand priorities, solve complex challenges, and create agreements that provide value for customers and Microsoft.
Lead high-impact negotiations and develop pricing, licensing, and commercial strategies.
Advise and align sales teams, executives, legal, finance, operations, and engineering stakeholders.
Use data, market insights, and business acumen to identify growth opportunities, shape deal strategy, and influence investment decisions.
Develop customer-centric solutions informed by industry trends, customer goals, and competitive dynamics.
Balance innovation, growth, and risk while protecting customer trust and supporting operational excellence and Microsoft's long-term success.
Connect customer needs with Microsoft's capabilities and recommend approaches that expand value, consumption, and adoption.
Share insights, best practices, and lessons learned to improve commercial strategy and customer service.
Partner with legal, compliance, and business stakeholders to support responsible, compliant deal-making.
Contribute to a positive, collaborative, and inclusive team environment.
Demonstrate continuous learning, growth, and innovation, and embody Microsoft's culture and values.