Deal Desk Specialist

Cushman & Wakefield•Vancouver, BC

About The Position

The Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

Requirements

Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards
Demonstrated ability to independently execute tasks and resolve conflicts as they arise
Excellent organization and time management skills with the ability to manage multiple tasks simultaneously
Strong communication (written, oral) and customer service skills
Team-player capable of building strong working relationships with peers and internal business partners
Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software

Nice To Haves

Knowledge of Commercial Real Estate industry a plus
Bilingual (French/English) a plus – Fluent in both French and English, capable of switching seamlessly between languages in both written and verbal form.

Responsibilities

Execute and close requests of varying levels of complexity via review of documentation, entry of key data into enterprise systems, and resolve write-off or missing payment information
Ensure efficient execution of deals through adherence to standardized, best practice procedures and proactively anticipate the needs of the broker
Collaborate with local market teams to effectively coordinate and manage deal closings
Review deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman & Wakefield's internal compliance and system requirements
Conduct commission calculations based on transaction documentation and contracts
Coordinate with local market support and other internal support groups to coordinate and track trust deposit activities, complete write-offs, set-up and maintain master data management, and missing payment activities in a timely manner
Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation
Collaborate and align with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience
Performs other related duties as required or requested