Deal Desk SeniorAnalyst

Twilio

5d•Remote

About The Position

Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Requirements

A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.
Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.
A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
Advanced Excel skills, including financial analysis and scenario modeling.
Excellent verbal and writing skills and the ability to comprehend complex written concepts

Nice To Haves

Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

Responsibilities

Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.
Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.
Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.
Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.
Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.
Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.
Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.