DCC Bingo Manager

Dakota Sioux Casino & Hotel•Sisseton, SD

10d

About The Position

The DCC Bingo Manager administers and monitors bingo activities in accordance with organizational policies and procedures, ensuring the integrity of the game. The role oversees bingo programs, promotions, supplies, equipment, reports, and day-to-day operations, while working with guests to answer questions and resolve complaints. The manager also coordinates with internal departments, suppliers, and the Gaming Commission on operational, financial, staffing, and promotional matters. The position supervises Bingo staff, including training, scheduling, performance monitoring, evaluations, recognition and discipline, complaint resolution, and maintaining appropriate staffing levels. The manager may also fill in for Bingo Department duties when needed. The role requires a neat and courteous appearance, a helpful manner with guests and colleagues, a phone, and reliable transportation.

Requirements

Must have a phone and reliable transportation.
Must maintain a courteous, neat appearance and exhibit a friendly, helpful, and courteous manner with guests and team members.
Must be current with DNGE Employee Handbook policies and procedures and the MICS.

Responsibilities

Administer and monitor bingo activities according to organizational policies and procedures, and ensure game integrity.
Enter information into the Bingo Management System and remain current with DNGE Employee Handbook policies and procedures and the MICS.
Resolve disputes and guest complaints; answer questions and assist guests.
Analyze Bingo reports and prepare and review necessary reports with the General Manager.
Maintain adequate inventory of bingo supplies, submit invoices and purchase orders, review bills for payment, and complete end-of-month inventory counts.
Develop new programs and promotions, coordinating promotional activities with the Marketing Manager and obtaining Gaming Commission approval before implementing changes.
Prepare a monthly calendar two months in advance.
Keep bingo equipment in working order and maintain a tidy work area.
Promote sales and oversee sales of admission packets and machines.
Develop, monitor, and adhere to an annual Bingo Department budget; ensure reconciliation reports are completed on time and account for accruals.
Coordinate with Bingo personnel, keep staff informed about events and schedule changes, and host bi-weekly to monthly department meetings.
Attend mandatory company meetings and monthly financial meetings.
Coordinate with suppliers regarding bingo paper, prizes, program changes, maintenance, and repairs.
Prepare staff requisitions, review potential candidates, participate in interviews, and submit disciplinary action forms as needed.
Train Bingo staff, prepare work schedules, coach and monitor performance, conduct 90-day and annual evaluations, reward and discipline staff, resolve conflicts, and maintain proper staffing levels.
Perform Bingo Department duties as needed, including verifying inventory and winners, confirming winning cards and payouts, paying winnings, announcing bingo balls and house rules, updating progressives, setting up session equipment, monitoring guests, maintaining game flow, reconciling cash and inventory, transferring cash to the casino cage with a Security Officer escort, receiving gaming keys, confirming session details, and assembling bingo sheets and packs.