DC Repair Supervisor

Ashley Furniture Industries•Lathrop, CA

2d•$28 - $36•Onsite

About The Position

The Shop Technician Supervisor directs and supervises a team of product technicians, ensuring timely completion of furniture repairs, quality workmanship, and adherence to company standards. This hands-on leadership role plans and schedules daily work assignments, monitors workflow, and ensures all work meets quality standards and client specifications through the use of company software including "Product Quality" and "High Jump." The Shop Technician Supervisor enforces safety policies, manages inventory of parts and tools, processes customer claims and returns, and implements best practices to enhance shop productivity and reduce downtime while fostering a positive, collaborative team environment.

Requirements

High school diploma or GED equivalent required
Minimum 3-5 years of experience in furniture repair, product restoration, or technical service
Minimum 2 years of supervisory or team leadership experience
Strong technical knowledge of furniture construction, repair techniques, and finishing methods
Excellent leadership and team management skills with ability to motivate and develop technicians
Strong organizational and time management skills with ability to manage multiple priorities
Excellent communication skills, both written and verbal, with customer service orientation
Proficiency with shop management software including "Product Quality" and "High Jump"
Knowledge of safety regulations, PPE requirements, and safe work practices
Ability to work independently and make sound decisions
Physical ability to perform furniture repairs, lift up to 75 lbs, and stand for extended periods
Proficient in Microsoft Office Suite (Excel, Word, Outlook)

Nice To Haves

Associate's degree in Business Administration, Operations Management, or related field
5+ years of furniture repair or technical service experience in retail or distribution environment
Experience with Ashley Furniture products, warranty processes, and repair specifications
Familiarity with inventory management and parts procurement
Background in training and development with ability to conduct technical skills training
Lean or Six Sigma certification with process improvement experience
Understanding of woodworking, upholstery repair, and furniture finishing techniques
Experience with customer satisfaction programs and service recovery
Knowledge of quality management systems and performance metrics

Responsibilities

Direct and supervise a team of technicians, assigning tasks and ensuring work is completed on time and to required quality standards
Provide training and development opportunities to improve team technical skills and performance
Foster a positive and collaborative team environment that promotes engagement, accountability, and continuous improvement
Conduct performance evaluations and provide coaching, feedback, and developmental guidance to technicians
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, and terminations
Build strong relationships with technicians based on trust, respect, and clear communication
Plan, prioritize, and schedule daily work assignments to ensure timely completion of repair projects and customer orders
Monitor workflow, ensuring that work is progressing as planned, and adjust schedules as necessary to meet deadlines and service commitments
Balance workload across the team to optimize productivity and ensure equitable distribution of assignments
Coordinate with operations and customer service teams on repair priorities and timeframes
Manage repair queue and ensure efficient throughput to minimize customer wait times
Ensure all work meets the company's quality standards and client specifications through use of company software including "Product Quality" and "High Jump"
Review operating goals and standards on a daily basis and monitor achievement while ensuring adherence to all Standard Operating Procedures
Inspect completed work for accuracy, thoroughness, and quality before releasing to customers
Monitor first-time fix rates and quality metrics to drive continuous improvement
Conduct quality audits and provide feedback to technicians on workmanship standards
Implement corrective actions to address quality deficiencies and prevent recurrence
Ensure that all tools, equipment, and machinery are well-maintained, sustained, and in proper working condition
Coordinate preventive maintenance and repairs on shop equipment to minimize downtime
Oversee the inventory of parts, tools, and supplies, ensuring that items are available when needed for efficient repair operations
Manage parts ordering, stock levels, and inventory accuracy to support technician productivity
Ensure proper storage, handling, and security of tools, equipment, and materials
Record necessary details regarding customer claims, including customer information, issue description, and any supporting documentation or evidence (e.g., receipts, photos)
Process and facilitate returns, exchanges, or repairs for defective or unsatisfactory products in accordance with company policies
Communicate with customers and customer service teams regarding repair status and resolution timelines
Ensure accurate documentation and tracking of all customer claims and warranty work
Enforce safety policies and ensure that all work is conducted in compliance with health and safety regulations including OSHA requirements
Promote a culture of safety in the shop, providing guidance on safe work practices and addressing potential hazards
Conduct safety meetings, training sessions, and audits to reinforce safe behaviors and compliance
Investigate incidents and accidents, document findings, and implement corrective actions to prevent recurrence
Ensure technicians use proper personal protective equipment (PPE) and follow safe work procedures
Monitor individual and team performance against PPH (Pieces Per Hour) standards, providing feedback, coaching, and guidance as necessary
Track key performance indicators (KPIs) including productivity, quality, efficiency, and customer satisfaction
Identify performance gaps and implement improvement plans to drive results
Recognize and reward high performers while addressing performance deficiencies through coaching or corrective action
Conduct regular one-on-one meetings with technicians to discuss performance, goals, and development
Implement best practices to enhance shop productivity, reduce downtime, and improve repair quality
Identify opportunities for process improvements and efficiency gains in repair operations
Analyze performance data to identify trends and areas for improvement
Support continuous improvement initiatives and participate in problem-solving activities
Lead kaizen events and improvement projects to optimize shop operations
Perform minor repairs on top surfaces of case pieces and tables as needed
Provide technical guidance and demonstrate proper repair techniques to technicians
Serve as a subject matter expert on furniture repair and restoration methods
Demonstrate the Company's Core and Growth Values in the performance of all job functions
Model expected behaviors and hold team accountable to company values and standards
Maintain reliable attendance and punctuality
Actively participate in departmental meetings, training, and continuing education
Assist with training other employees and provide backup support as needed
Complete other assignments and special projects as requested by management