DC Quality Assurance Specialist

Rio Grande•Albuquerque, NM

1d•Onsite

About The Position

The Distribution Center (DC) is looking for someone who is energized about implementing and tracking quality improvement processes. The DC Quality Assurance Specialist is responsible for collaborating with stakeholders and initiating continuous quality improvement and reduction in both customer-facing and internal quality errors. This person analyzes data; conducts root-cause analysis; develops, implements and measures quality improvements; and partners with teams to ensure quality goals are achieved. The DC Quality Assurance Specialist assists with establishing quality standards, training, tools and improvement methods.

Requirements

Demonstrated passion for continuous improvement
Willingness to learn DC processes and technical skills required
Six sigma Green Belt certified or willing to go through training and certification; Black Belt certification optional; training and course program would be paid for by Rio Grande
In-depth understanding of root-cause analysis and critical thinking
Exceptional written and verbal communication skills
Ability to effectively navigate in SAP, conduct searches and run reports
Strong analytical and problem-solving skills
Sharp attention to detail
Customer oriented
Strong interpersonal skills and ability to build positive team morale and team commitment to quality improvements and objectives
Effective team player with the ability to work independently and is a self-starter
Intermediate to advanced MS Office knowledge. Solid knowledge in the use of Excel for data collection, analysis and charting.
Excellent organization and time management skills
Be results oriented
Cooperative and positive attitude
See mistakes as learning opportunities
Be open to constructive feedback and discussion aimed at learning and improving

Nice To Haves

Black Belt certification optional

Responsibilities

Work closely with teams, DC Coordination, Inventory Management and sales agents to address and resolve quality issues related to DC
Gain a firm understanding and knowledge of all processes in the DC in order to assist and train on quality processes
Participate in monthly DC Quality meeting; prepare and present quality data to drive process improvement discussions
Develop methods to track and measure quality improvements
Develop quality assurance standards and process documentation; train associates on quality standards and deficiencies impacting quality goals
Oversee, train and perform random daily quality checks; establish best practices for data collection and corrective action
Analyze data, research quality errors and conduct root-cause analyses; recommend new or improved quality control methods or procedures
Recommend and implement measures to improve methods, equipment performance, and quality processes
Monitor and evaluate the performance of DC processes and quality to improve existing operations
Work with teams to accomplish quality goals with a positive attitude, strong commitment and by clearly communicating quality expectations
Provide immediate feedback for corrective action; work with associates and team leaders to address training and/or process issues
Participate in special projects as requested.
Ensure customer and DC quality standards are met
Maintain a positive work environment and interaction with all associates
Other duties as assigned

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits