2nd Shift DC/MM IT Support Tech

Menard • Eau Claire, WI

2d

About The Position

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, the DC/MM IT Support Tech provides technical support and enhancements as part of Menard, Inc.’s IT Support team. The position installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users.

The role supports distribution center and manufacturing locations by installing and testing equipment and software, diagnosing hardware, software, connectivity, and user issues, performing preventive maintenance, and coordinating with other IT groups. It also includes documentation, inventory and warehouse duties, equipment security, and routine work aloft on ladders. The schedule is Monday through Friday with a rotating Saturday/on-call schedule.

Requirements

• Two-year technical degree or service experience in IT support, computer networking, management information systems, computer repair, computer science, or information technology management.
• At least 2 years of related experience, including IT equipment installation, repair, upgrading, and troubleshooting.
• Experience installing and troubleshooting computer hardware for PCs, peripherals, and servers.
• Working knowledge of computers and their operating systems.
• Strong working knowledge of Android, Windows 7, Windows 10, and Windows 11.
• Knowledge of virtual operating systems.
• Proficiency with MS Office, including Word, Excel, and Outlook.
• Strong attention to detail and accuracy, analytical skills, and written and verbal communication skills.
• Ability to work effectively in a team and interact with departments at all levels, as well as work independently and produce quality work.
• Good customer service, organizational, and task management skills; ability to work under deadline pressure and adjust to changing priorities.
• Ability to follow detailed written instructions and company equipment-security policies.
• Willingness to learn new software and IT skills; punctuality, reliability, honesty, and consistency.
• Valid driver’s license and good driving record.
• Availability Monday through Friday with a rotating Saturday/on-call schedule.
• Provide home and/or cell phone numbers for quick contact and carry a company-provided cell phone during normal work hours.
• Ability to lift up to 75 pounds for warehouse pickup and delivery duties.

Nice To Haves

• Experience with mobile technology such as smartphones and tablets.
• Network/client-server experience.
• Experience configuring routers, switches, and hubs.
• Computer equipment manufacturer certifications.
• A+, Network+, or Security+ certification.
• Experience with impact, inkjet, or laser printers.

Responsibilities

• Configure and install hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
• Load specified software packages, including operating systems and productivity software.
• Follow processes for installing and de-installing equipment and performing initial boot-up and image-load testing.
• Verify system operation and conduct basic connectivity and application-launch tests.
• Respond to Team Member inquiries and diagnose system, hardware, software, and operator problems.
• Instruct users in the use of equipment, software, and manuals.
• Recommend or perform remedial actions to correct problems and document issues.
• Coordinate support activities with the support desk, network services, and other information systems groups.
• Replace defective or inadequate software packages.
• Perform monthly preventive maintenance on IT equipment at supported locations.
• Develop and implement ways to continuously improve support at locations.
• Communicate updates, status, and completion information to the manager, team lead, and/or Team Members.
• Prepare and submit timely paperwork documenting work in progress, completed work, and other required tracking information.
• Work aloft on ladders using hand tools and test sets.
• Conduct routine inventory, warehouse, shipping, and receiving duties.
• Follow company policies for safekeeping and security of equipment under repair.
• Keep work areas clean and organized and complete tasks efficiently while managing assignments and changing priorities.

Benefits

• Profit sharing and 401(k).
• Paid vacation and holidays.
• Team Member discount.
• Highly collaborative work environment.
• Monday–Friday work week, with a rotating Saturday/on-call schedule noted in the position requirements.
• Pay based on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree