2nd Shift DC/MM IT Support Tech

Menard, Inc • Eau Claire, WI

3d

About The Position

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, the DC/MM IT Support Tech provides technical support and enhancements as part of Menard, Inc.’s IT Support team. The role installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users. The position includes equipment installation and testing, basic troubleshooting, preventive maintenance, documentation, inventory and shipping-related duties, and work on ladders with hand tools and test sets.

Requirements

• Working knowledge of computers and their operating systems.
• Understanding of mobile technologies and equipment, such as smartphones and tablets.
• Willingness to learn new software and IT skills.

Responsibilities

• Learn new software and IT skills.
• Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives.
• Load specified software packages, including operating systems and word processing or spreadsheet programs.
• Consistently implement processes for installing new or replacement equipment, de-installing existing equipment, and initially testing boot-up and image loading.
• Enter commands and observe system functions to verify correct operation.
• Perform generic and basic tests of connectivity and application launches.
• Respond to Team Member inquiries about systems operation and diagnose hardware, software, and operator problems.
• Instruct users in the use of equipment, software, and manuals.
• Recommend or perform remedial actions to correct problems and document issues.
• Coordinate activities with the support desk, network services, and other information systems groups.
• Replace defective or inadequate software packages.
• Perform monthly preventive maintenance on IT equipment at supported locations.
• Develop and implement ways to continuously improve support locations.
• Provide updates, status, and completion information to the manager, team lead, and/or Team Members through voicemail, email, or in-person communication.
• Prepare and submit timely paperwork documenting work in progress, completed work, and other necessary tracking.
• Conduct routine inventory, warehouse, shipping, and receiving duties.
• Follow company policies for safeguarding equipment under repair.

Benefits

• Profit sharing
• 401(k)
• Paid vacation
• Paid holidays
• Team Member discount
• Highly collaborative work environment
• Monday–Friday work week
• Pay based on experience

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed