DC Department Supervisor

The Paper Store•Leominster, MA

10d•$60,000 - $70,000•Onsite

About The Position

The Department Supervisor is a salaried leadership role responsible for the overall performance, operations, and people management of an assigned distribution center function. The supervisor owns day-to-day execution, ensuring accuracy, productivity, and a safe, positive work environment through hands-on coaching, clear communication, and operational discipline. The role is accountable for team performance, associate development, and consistent execution of operational priorities, while exercising independent judgment to manage workflow and people-related matters. The position is onsite at the Distribution Center in Leominster, Massachusetts. The work takes place in a warehouse with variable temperatures, noise, moving equipment, and physical work demands. The schedule may include varied shifts, weekends, and extended hours as business needs require.

Requirements

3–5 years of leadership experience in distribution, warehouse, or a similar environment.
Experience managing employee performance, including coaching and corrective action.
Proven ability to lead teams in a fast-paced, high-volume environment.
Strong decision-making and problem-solving skills.
Proficiency with Microsoft 365.
Ability to lift up to 50 lbs and stand and walk for extended periods of up to 6+ hours.
Ability to work in a warehouse environment.
Flexibility to work varied shifts, weekends, and extended hours as business needs require.
Ability to work onsite at the Distribution Center in Leominster, MA.
Strong people leadership, including the ability to coach, develop, and hold others accountable.
Comfort making decisions in a fast-paced, changing environment.
Effective communication skills, including setting expectations and managing performance conversations.
Demonstrated experience managing workplace conflict.
Strong organization, prioritization, and time management skills.
Team-oriented professionalism, accountability, and engagement.

Nice To Haves

Experience with warehouse management systems (WMS).

Responsibilities

Represent the TPS brand.
Lead, coach, and develop Leads and associates to drive performance, engagement, and accountability.
Manage employee performance, including coaching, corrective action, and development planning.
Train and onboard new associates, ensuring role clarity, capability, and adherence to safety expectations.
Set expectations and hold associates accountable to productivity, quality, and safety standards.
Address workplace conflict directly and professionally, partnering with HR on escalated or non-negotiable matters.
Own daily department operations, including workflow planning, prioritization, and execution.
Delegate work to balance workload, meet operational goals, and support team development.
Monitor departmental performance metrics and proactively address gaps and drive improvement.
Adjust labor, workflow, and priorities in real time to meet changing business demands.
Ensure adherence to company policies, procedures, and operational standards.
Maintain a safe, clean, and organized work environment and enforce safety requirements.
Identify process improvement opportunities and support continuous improvement initiatives.
Serve as the primary communication bridge between associates and department leadership.
Facilitate daily huddles to reinforce priorities, expectations, safety, and performance goals.
Support building operations, including opening and closing, incident response, and asset protection responsibilities.