DC Connectivity Product Operations Specialist

Sumitomo Electric U.S.A., Inc.•Raleigh, NC

11d•$75,000 - $85,000•Onsite

About The Position

The “DC Connectivity Product Operations Specialist” is responsible for supporting Connectivity Products for data center projects excluding Hyperscale customers. This position is responsible for quotation preparation, part number (PN) registration and maintenance, product documentation management, delivery coordination with contract manufacturers (CMs), and logistics management to ensure products are delivered to customers on schedule. The role works closely with customers, contract manufacturers, logistics providers, and internal stakeholders to provide accurate product information, coordinate production and shipment schedules, and maintain effective communication throughout the order fulfillment process.

Requirements

Basic understanding of fiber optic connectivity products, structured cabling, and data center infrastructure.
Experience preparing quotations and managing product documentation.
Knowledge of product master data and part number management.
Strong organizational and coordination skills.
Excellent communication and interpersonal skills.
Ability to coordinate with customers, Contract Manufacturers (CMs), logistics providers, and internal stakeholders.
Strong problem-solving and analytical skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in Microsoft Office applications, particularly Excel.
Ability to proactively identify delivery risks and coordinate mitigation plans.

Nice To Haves

Experience with ERP systems (D365, SAP, Oracle, or equivalent) is preferred.
Knowledge of international shipping and logistics processes is preferred.
Ability to communicate effectively in Japanese is preferred.
Experience supporting data center connectivity products or telecommunications products is preferred.

Responsibilities

Prepare quotations for Connectivity Products supporting non-Hyperscale data center projects.
Create and maintain product cost estimates based on customer requirements.
Prepare product cut sheets and technical documentation.
Ensure quotation accuracy and timely response to customer requests.
Register new part numbers and maintain existing product master data.
Manage product information and documentation within internal systems.
Coordinate with engineering, sales, and product management to ensure data accuracy.
Maintain revision history and documentation consistency.
Coordinate production schedules and delivery timelines with Contract Manufacturers (CMs).
Monitor manufacturing progress and proactively identify potential delivery risks.
Work closely with logistics providers to ensure on-time shipment.
Support resolution of production or supply chain issues affecting customer deliveries.
Track shipment status from production through final customer delivery.
Coordinate delivery schedules with internal departments and external partners.
Provide timely shipment updates to customers and internal stakeholders.
Escalate delivery delays and coordinate corrective actions when necessary.
Serve as the primary point of contact regarding order status and delivery information.
Communicate schedule changes, shipment updates, and delivery risks to customers.
Collaborate with Sales, Product Management, Operations, Engineering, and Supply Chain teams.
Ensure timely sharing of critical information among all stakeholders.
Identify opportunities to improve quotation, documentation, and logistics processes.
Support implementation of process improvements to increase operational efficiency.
Participate in projects related to product data management and supply chain optimization.
Prepare reports related to quotations, delivery performance, order status, and logistics activities.
Support management with administrative reports and KPI tracking as requested.
Support occasional matters as directed.