Product Operations Specialist

UWorld, LLC•Coppell, TX

1d•Onsite

About The Position

The Product Operations Specialist supports the administration and delivery of live continuing professional education (CPE) webinars and virtual learning events. This role combines technical production, event administration, and customer support to help ensure each event is prepared, delivered, and completed accurately and professionally. Following training, the Product Operations Specialist independently manages assigned events through the production lifecycle, including event preparation, live delivery, technical support, quality monitoring, and post-event administration. Success in this role requires strong attention to detail, technical aptitude, organization, reliability, and the ability to remain calm and responsive in a fast-paced production environment.

Requirements

Strong attention to detail and commitment to accuracy and quality.
Strong organizational and time-management skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Technical aptitude and the ability to troubleshoot common software, hardware, audio, and video issues.
Ability to learn new technologies, processes, and production platforms.
Clear and professional written and verbal communication skills.
Strong interpersonal skills and a customer-centric approach.
Dependability, responsiveness, and consistent follow-through.
Ability to remain calm, professional, and solution-oriented during live events and time-sensitive situations.
Ability to follow established procedures, recognize when escalation is needed, and communicate issues clearly.
Ability to work independently after training while contributing efficiently within a collaborative team.
Flexibility in response to changing priorities, schedules, and business needs.
Consistent punctuality and reliability in support of scheduled live productions.

Nice To Haves

Experience with or exposure to webinar, virtual event, video conferencing, or live-streaming platforms.
Experience with remote production workflows and webcam-based presentations.
Experience with Windows, macOS, and common mobile operating systems.
Experience with Google Workspace, Microsoft 365, and cloud-based collaboration tools.
Experience with video or media-editing applications.
Experience with customer relationship management (CRM) systems.
Familiarity with standard audio, video, camera, and microphone technologies.
Bachelor’s degree in communications, media production, information technology, audio/visual technology, or a related field.
An equivalent combination of education, training, and relevant experience will be considered.
Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment.
Experience troubleshooting technical issues in a customer-facing or time-sensitive setting.

Responsibilities

Prepare, administer, and deliver assigned webinars and virtual learning events in accordance with established procedures and production standards.
Complete event setup, pre-production testing, and readiness checks to minimize technical and operational issues.
Monitor live events and identify, troubleshoot, or appropriately escalate technical and production issues.
Provide timely technical support to presenters, learners, and other event participants.
Respond to customer inquiries through phone, chat, and email in a professional and customer-focused manner.
Complete post-event activities, including attendance processing, quality assurance, reporting, documentation, and content distribution.
Maintain accurate event information, production records, and internal documentation.
Follow standard operating procedures while exercising sound judgment within the scope of the role.
Collaborate with internal teams to support successful event execution and communication.
Identify and communicate opportunities to improve production quality, efficiency, and the customer experience.
Participate in evening, weekend, and extended-hours event coverage as business needs require.
Perform other duties as assigned.

Benefits

Competitive compensation (contingent on experience)
Paid time off (based on sliding scale according to hire date and work hours)
Parental leave
Bereavement
8 hours of volunteer time
A generous paid holiday schedule that includes the entire week of Christmas
Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance)
401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
Annual professional and career development opportunities
Social Committee that offers an inclusive environment to get to know coworkers in a fun way
Daily on-site group fitness classes