Day Support Case Manager

DePaul Community Resources•Fishersville, VA

1d•Onsite

About The Position

DePaul Community Resources seeks a Full-time (37.5 hour workweek) Day Support Case Manager in the Fishersville office location. The Day Support Case Manager assists the Day Program Supervisor in the daily operations of the Day Support Program. This position ensures that all individual paperwork is completed, accurate, current, and compliant with applicable regulations. The Day Support Case Manager ensures that individuals’ needs are being met and that there is open communication among staff, families, and community resources. The position must promote teamwork, service, and attention to detail in all interactions, case management, and documentation requirements.

Requirements

A minimum of a Bachelor's degree in a human services field and at least three years of experience serving individuals with Intellectual and/or Developmental Disabilities is required
Knowledge of office and records administration techniques and procedures
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Microsoft Office Word, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS
Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Knowledge of methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
Skill/Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill/Ability to use verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Skill/Ability to use standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, shredder
Skill/Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill/Ability to collect and analyze data
Skill/Ability to develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates
Skill/Ability to work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
Skill/Ability to communicate effectively in both oral and written form
Skill/Ability to make arithmetical computations
Skill/Ability to operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software
Skill/Ability to observe and evaluate service plan objectives for individuals served
Skill/Ability to analyze and prepare concise and accurate documents, reports, and correspondence
Skill/Ability to effectively market the programs and services of the department
Skill/Ability to train others
Skill/Ability to assist with the general upkeep and cleaning of office areas and agency vehicles
Skill/Ability to exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Skill/Ability to learn and comply with policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Skill/Ability to read and understand information and ideas presented in writing
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

Nice To Haves

Case management or service coordination experience is preferred.
Additional degrees related to a human services field may be considered after a review of the college transcript.

Responsibilities

Provide leadership and guidance to Direct Support Professionals "DSPs" in the daily operations of the Day Support Program
Attend regular supervision with the Day Program Supervisor and regular staff meetings and in-service training
Inform the Day Program Supervisor of any issues that arise
Train new staff on required individual paperwork and on carrying out individuals' daily training objectives
Complete all required yearly training by December of each year
Conduct and document monthly Day Support Program smoke alarm and fire drill tests
Screen referrals and submit them to the Day Program Supervisor for approval and coordinate admissions
Consult with referring agencies, care providers, and residential social workers regarding individual progress, needs, and service coordination
Develop service plans for each individual using information from individual and team observations and input and through the completion of assessment materials
Ensure service plans are completed on time and are an accurate representation of the individuals' learning and assistance needs
Initiate and coordinate individual meetings as needed
Report on individual progress, needs, and behaviors at Annual and Quarterly meetings as scheduled
Intervene and guide DSPs as individual emergencies arise
Disperse caseloads each morning
Provide mentoring services (training and personal care) with individuals as needed
Meet all paperwork reporting and deadline requirements: Complete: Release of Information forms, Human Rights Forms, Emergency Medical Forms
Complete discharge summaries as required.
Forward charts to be closed to the Quality Improvement within 30 days of discharge
Enter billing in extended by Wednesday weekly
Review DSP progress notes and observe individual/staff interactions in order to teach mentors how to teach skills to individuals effectively
Complete Annual Reviews, Quarterly Reviews, and progress notes and data sheets after assessing the individual's status and forward them to the referring agency
Audit individual charts periodically for completeness and ensure required annual forms are updated and filed
File and mail quarterly reports as required
Assist the Finance Department in tracking and resolving billing problems