Day Service Supervisor

Goodwill NYNJ • New York, NY

4d • $52,000 - $54,000 • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

This role provides direct supervision to Habilitation Specialists and/or Direct Support Professionals (Rehabilitation Technicians) in Community Prevocational and Day Habilitation Services for individuals with Intellectual and Developmental Disabilities. The supervisor will coordinate and ensure service delivery for a caseload of up to 30 individuals with I/DD, while also overseeing Habilitations Specialists in implementing Person-Centered Practices. The supervisor is responsible for engaging each individual in a Person-Centered Planning process to identify their goals and implement services and activities that will help them achieve their highest level of independence. This role provides leadership to Habilitation Specialists and Direct Support Professionals to ensure quality services throughout the program. The supervisor splits their time between providing on-site guidance and leadership and handling administrative tasks. They are responsible for completing all required documentation efficiently and to employer and funding source standards, coordinating group and individual scheduling of activities and services, regularly visiting program and volunteer sites, and completing assessments and/or updating Staff Action Plans.

Requirements

• Bachelor degree from an accredited school in related field preferred and/or combination of related work experience.
• One year of work experience in mental health, vocational rehabilitation, or case management preferred.
• Strong interpersonal & communication skills.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks simultaneously and prioritize demands.
• Facility with written communication.
• Ability to work independently with minimal supervision.
• Flexible and open to new ideas.
• Approaches problems in a solution oriented manner.
• Avoids making assumptions about individuals abilities and motivation.
• Deals with confidential information and issues using discretion and judgment.
• Supervise Rehabilitation Specialists and Direct Support Professionals’ implementation of schedules & services.
• Provide support and training on how to positively interact with individuals.
• Meet with Rehabilitation Technicians and Peers weekly to discuss individuals’ goals and achievements and coordinate schedules.
• Address performance issues with Rehabilitation Technicians including punctuality, absences, communication issues and relate any issues to Supervisor.
• Create Performance Improvement Plans when necessary.
• Responsible for the staff development of Rehabilitation Specialists and Direct Support Professionals.
• Maintain Fiscal Stability in the program and units of service.

Nice To Haves

• Bachelor degree from an accredited school in related field
• One year of work experience in mental health, vocational rehabilitation, or case management

Responsibilities

• Complete required documentation (including Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1’s, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes.
• Ensure individuals on caseload and in program meet monthly attendance goals. Prepare monthly attendance report for Program Manager.
• Engage each individual in Person Centered Planning. Use their Person Centered Plan and feedback as the basis for developing Staff Action Plans, Employment Plan, Goals, Staff Supports & Services.
• Create group & individual monthly schedule. Each individual's goals, interests, needs, and skills must be taken into account when developing the schedules. Supervisor is required to ensure schedule development if Senior Technician is not assigned.
• Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Staff Action Plan/Employment Plan.
• Ensure Person Centered Planning and Practices are carried out with Habilitation Specialists and Direct Support Professionals for all program participants.
• Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations. Supervisor must fulfil this if Senior Technician is not assigned.
• Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals.
• Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individuals on a daily basis.
• In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs.
• Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations.
• Demonstrates the following desirable professional qualities: Professional demeanor follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness.
• For Prevocational Services, develop & support the Individual's skills to help the Individual meet the productivity expectations of the work place.
• Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and internship / volunteer sites.
• Recruitment of appropriate individuals into program, by doing outreach to Schools, Transition Coordinators, MSC’s etc. in order to maintain appropriate number of clients in program.
• Liaise and troubleshoot with Transportation Company.
• Participate in annual Life Plan meetings.
• Provide oversight, guidance and discipline for rehabilitation techs.
• Responsible for hiring and disciplinary actions when needed.
• Works directly with QA dept. to ensure adherence to maintaining charts in audit ready condition.
• Responsible for uploading and working with CHOICES & IRMA.
• Responsible for ADP T&A Supervisor.
• Responsible for submitting requisitions in D35.
• Responsible for overall site operations and safety.
• Other duties as needed or required.

Benefits

• We believe in creating space for everyone to do their best work and have individual and collective impact.
• We believe in challenging the status quo and setting ambitious goals in the name of doing more good.
• We believe that being your best self and helping others do the same is how we bring our mission alive.
• Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
• If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected].
• We are happy to assist and ensure you have an equal opportunity to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level