Day Office Supervisor

CHAMPAIGN URBANA MASS TRANSIT DISTRICT•Urbana, IL

4d•$57,000 - $63,500•Onsite

About The Position

The Day Office Supervisor performs a variety of routine and complex clerical and administrative work to oversee the Customer Service Office at MTD’s Administration and Operations Facility. This includes answering incoming calls, maintaining records, office procedures, and administrative support. This position also assigns work and supervises the Information Assistants on weekdays during the daytime and reports to the Customer Service Director.

Requirements

High school diploma or equivalent is required.
A minimum of two years of progressively responsible work experience, preferably in customer service, administrative support, or related work setting is required.
Must hold a valid State of Illinois Driver’s License.

Nice To Haves

An associate or bachelor’s degree is preferred.
Prior experience in supervising and/or training employees is preferred.

Responsibilities

Understanding of ADA Paratransit Service responsibilities include taking reservations, scheduling, creating blocks, reconciling manifests, phone and mail correspondence, and responding to issues with MTD Access operators, vehicles, and customers
Supports administration of the DASH Card program by phone and mail correspondence, filing records, and providing general support and education in coordination with the Special Services Manager and Illinois Terminal Customer Service & Events Supervisor
Serves customers and visitors by telephone or in person; answers or directs inquiries; maintains confidence of customers, staff, and employees by keeping sensitive information confidential
Acts as custodian of departmental documents and records including accurate financial records for MTD Access, establishes and maintains filing systems, and indexes various records
Maintains office supply inventory, processes orders, and reorders regularly used items
Receives, stamps, and distributes incoming mail and processes outgoing mail including packages, mass mailings, and internal materials
Coordinates with the Night Office Supervisor in the effective management, training, and development of the Information Assistant team at the Administration and Operations Facility
Collaborates with the Illinois Terminal Customer Service & Events Supervisor to provide a high-quality customer experience across facilities

Benefits

Illinois Municipal Retirement Fund pension
100% employer-sponsored family health / dental / vision insurance premiums (employee + all dependents)
$40,000 employer-paid life insurance policy
Voluntary insurance options
Paid time off (vacation, personal, and sick/earned time)
Bereavement leave
Parental leave
Flexible spending account
Deferred compensation investment match plan
EAP
Uniform allowance
Fitness center
Transportation
Urbana Municipal Credit Union