Day Program Supervisor
About The Position
Bethesda House is seeking a compassionate, organized, and collaborative Day Program Supervisor to oversee the day-to-day operations of our Day Drop-In Center, Hospitality Center and Day Programs. In this role, you'll oversee essential services that provide safety, stability, and hope to individuals experiencing homelessness while leading a dedicated team committed to making a lasting impact. As the Day Program Supervisor, you'll play a vital leadership role in ensuring individuals experiencing homelessness have access to compassionate care, essential resources, and meaningful support. This position is the Agency’s point person for the Coordinated Entry Program and UniteUs referrals.
Requirements
- Bachelor's degree in Human Services or a related field with 3–5 years of relevant experience, or Associate degree with 8+ years of progressively responsible experience in human services, homelessness services, or a related field.
- Supervisory experience with staff and volunteers is required.
- Knowledge of homelessness services, community resources, and coordinated care systems.
- Strong organizational, communication, and problem-solving skills.
- Excellent computer and technology skills to work with automated output and the ability to enter and analyze data in automated systems.
- Experience with data collection and electronic databases (HMIS experience preferred).
- Ability to manage multiple priorities while maintaining a client-centered approach.
- Commitment to diversity, inclusion, and trauma-informed care.
- Ability to effectively present the Agency in the community, related to speaking engagements.
- Valid New York State driver's license with an acceptable driving record.
- Ability to operate the agency’s vehicles, van and bus.
- Ability to operate agency vehicles in accordance with agency policy.
- Reliable transportation to/from work.
Nice To Haves
- HMIS experience preferred
Responsibilities
- Oversee the daily operation of the Day Program, Hospitality Center, and essential service programs.
- Provide after-hours support to employees (evenings & weekends) on a retaining basis with other members of the Agency’s On-Call Team.
- Ensure guests receive welcoming, respectful, and trauma-informed services in a safe environment.
- Monitor daily activities and respond to operational needs while maintaining a calm and supportive atmosphere.
- Supervise the Food Services team and Day Program Assistants.
- Recruit, train, supervise, and support volunteers and community service participants.
- Foster teamwork, accountability, and exceptional customer service.
- Create a sense of safety, security, belonging, and inclusion within the Hospitality Center by maintaining a visible presence, monitoring guest’s needs, ensuring the area is kept calm and incident free.
- Oversee client intake, assessments, referrals, and service coordination.
- Collaborate closely with Case Management and Residential Services to ensure seamless client support.
- Oversee food distribution, clothing, hygiene, showers, laundry, lockers, mail services, donations, and other basic needs programs.
- Ensure accurate HMIS documentation and timely program data collection.
- Assist with monthly, quarterly, and annual grant reporting.
- Monitor program outcomes and ensure compliance with funding requirements.
- Represent Bethesda House with community organizations, food partners, volunteers, and local stakeholders.
- Participate in outreach events, community meetings, and volunteer engagement activities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
