Dataset Program Manager

Voices

4d • Hybrid

About The Position

Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life. As our Dataset Program Manager, you will combine strong program management and a deep customer focus to execute hyperscale pilot programs. Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset workstreams on time while ensuring a professional and attentive experience for our AI customers. This role is uniquely suited for someone who is organized, delivery-focused, and comfortable operating independently in a fast-moving, dynamic environment where processes are actively evolving and adapting.

Requirements

• Significant experience in a project or program management role, with a demonstrated ability to manage complex engagements independently.
• Post-secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
• A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
• Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
• Hands-on experience with Google Workspace, enterprise project management tools, and CRM platforms.
• Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.

Responsibilities

• Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
• Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), seamlessly adapting between high-velocity sprints and long-term initiatives.
• Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with a proactive approach to problem-solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
• Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle, ensuring every interaction meets the high expectations of hyperscale clients.
• Document and Streamline Processes: Create and refine standard operating procedures (SOPs) based on learnings from pilot programs to continuously improve processes and contribute to a scalable library of delivery best practices.

Benefits

• Generous Vacation: 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility
• Performance Bonus Program
• Learning & Development Support: Dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: 8 hours of paid volunteer time annually
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree