Dataset Program Manager

Voices • Vancouver, BC

12d • $90,000 - $115,000 • Hybrid

About The Position

As our Dataset Program Manager, you will combine strong program management and a deep customer focus to execute hyperscale pilot programs. Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset workstreams on time while ensuring a professional and attentive experience for our AI customers. This role is uniquely suited for someone who is organized, delivery-focused, and comfortable operating independently in a fast-moving, dynamic environment where processes are actively evolving and adapting.

Requirements

• Significant experience in a project or program management role, with a demonstrated ability to manage complex engagements independently.
• Post-secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
• Industry Experience: A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
• Project Management Expertise: Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
• Technical Proficiency: Hands-on experience with Google Workspace, enterprise project management tools, and CRM platforms.
• Core Competencies: Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.

Nice To Haves

• CAPM or PMP certification is a strong asset.

Responsibilities

• Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
• Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), seamlessly adapting between high-velocity sprints and long-term initiatives.
• Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with a proactive approach to problem-solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
• Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle, ensuring every interaction meets the high expectations of hyperscale clients.
• Document and Streamline Processes: Create and refine standard operating procedures (SOPs) based on learnings from pilot programs to continuously improve processes and contribute to a scalable library of delivery best practices.

Benefits

• Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree