Datacenter Facilities & Equipment Specialist

Guidehouse•Kansas City, MO

4d•Onsite

About The Position

As a Datacenter Facilities & Equipment Specialist II you will engage in customer communication about ongoing and upcoming projects as well as perform any device set-up, installs, or decommissions, including completing all necessary documentation and provide status and completion updates. You will also perform cabling tasks as needed, running both copper and fiber connections throughout the Datacenter. Additionally, as necessary, you will escort vendors and customers for required work and site visits. You will also perform troubleshooting tasks to remediate issues within the datacenter and provide timely and accurate updates on issues and resolution. Datacenter Facilities Services/ Datacenter Equipment Services: Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services and data center equipment services. Expertise in modern datacenter facilities operations to include environmental controls, security, safety systems, power, backup power systems, and smart building decision systems. Support performing monthly maintenance on generators with training. Conduct or oversee work on datacenter infrastructure systems. Perform facilities inspections of datacenter infrastructure systems. Clean areas around electrical systems. Work with customers daily for miscellaneous tasks, ranging from help desk work to janitorial work Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining, IT equipment. Support escorting vendors performing needed maintenance. Support determining system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities. Able to create, inventory, and maintain documentation for IT hardware and infrastructure systems. Able to follow instructions, stay on task, and requires little supervision once trained in documented processes. Monitor and ensure adherence to appearance and safety standards. Participates in Agile project management and a DevSecOps culture as required. Ability to coordinate, communicate with engineers, and replace IT components in systems as needed. Keeping an inventory of all 2000+ devices in the data center Run cat5/cat6 and fiber cables Deploy servers to server racks Create and work tickets using remedy Develop power plans for new devices coming into the data center Sending out daily shift mail to coworkers to document and inform Keep watch on alarms in WebControl and correct or escalate them when necessary Ensure the destruction of storage when necessary during device removal

Requirements

Minimum of ONE (1) year of experience working in facilities and equipment
Familiarity with Web Control infrastructure monitoring software
Must be able to lift to 70lbs
Strong written and oral communication skills in the English language
Must be able to read, write, speak, and understand English
Exceptional customer service skills
Strong time-management and prioritization skills
Ability to communicate applicable technical subject matter to management and others
DISC follows the IT Infrastructure Library (ITIL) service operation best practices
ITIL v4 foundation knowledge
Ability to apply and provide feedback on service operation model and practices
US Citizenship is required
Must be able to OBTAIN and MAINTAIN a Public Trust
Must be willing to work 3rd Shift

Nice To Haves

Experience working at a federal facility

Responsibilities

Engage in customer communication about ongoing and upcoming projects
Perform device set-up, installs, or decommissions, including completing all necessary documentation and provide status and completion updates
Perform cabling tasks as needed, running both copper and fiber connections throughout the Datacenter
Escort vendors and customers for required work and site visits
Perform troubleshooting tasks to remediate issues within the datacenter and provide timely and accurate updates on issues and resolution
Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services and data center equipment services
Support performing monthly maintenance on generators with training
Conduct or oversee work on datacenter infrastructure systems
Perform facilities inspections of datacenter infrastructure systems
Clean areas around electrical systems
Work with customers daily for miscellaneous tasks, ranging from help desk work to janitorial work
Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining, IT equipment
Support escorting vendors performing needed maintenance
Support determining system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities
Create, inventory, and maintain documentation for IT hardware and infrastructure systems
Monitor and ensure adherence to appearance and safety standards
Participate in Agile project management and a DevSecOps culture as required
Coordinate, communicate with engineers, and replace IT components in systems as needed
Keep an inventory of all 2000+ devices in the data center
Run cat5/cat6 and fiber cables
Deploy servers to server racks
Create and work tickets using remedy
Develop power plans for new devices coming into the data center
Send out daily shift mail to coworkers to document and inform
Keep watch on alarms in WebControl and correct or escalate them when necessary
Ensure the destruction of storage when necessary during device removal

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus