Database and Application Support Engineer (Senior)
About The Position
Computer World Services, Corp. (CWS) seeks a Senior Database and Application Support Engineer to support database availability, application operations, service restoration, component upgrades, and recovery validation for the USMEPCOM ENLIST program. The role diagnoses outages and operational issues across database, application, middleware, server, network, cloud, and security components. It coordinates with enterprise IT operations and software teams when resolution requires infrastructure work or code analysis, focusing on production support, integration, recovery, and testing rather than primary application development. The position is remote, with Chicago, Illinois–area candidates preferred. After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities. The role requires an active Secret clearance or higher. The contract period is March 1, 2027, through February 28, 2033, with a contract start date of March 1, 2027. Applicants acknowledge and consent to having their résumé included in an active competitive Government contract bid. The posted salary range is $150,000–$180,000 per year. The offered rate depends on the selected candidate’s knowledge, skills, abilities, and experience, and on internal parity. CWS is an affirmative action and equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- At least eight years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.
- Active Secret clearance or higher.
Nice To Haves
- Experience supporting enterprise databases and applications in a federal or DoD environment.
- Experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
- Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies.
- Experience with TLS certificates, trust stores, keystores, and PKI dependencies, and with APM, logging, and observability tools.
- Experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform.
- Familiarity with PowerShell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.
- Database, cloud, middleware, application-server, or ITIL certifications.
Responsibilities
- Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications.
- Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation, including issues involving listeners, connection strings, pools, drivers, service accounts, and network paths.
- Analyze application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud, storage, and external interfaces using logs, metrics, traces, and alerts to isolate faults.
- Diagnose certificate failures involving expiration, trust chains, hostnames, bindings, private keys, or protocols, and support certificate installation and renewal.
- Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
- Support relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.
- Participate in Outage Response Team activities by providing diagnosis, mitigation options, workarounds, recovery, and service validation, and maintain incident timelines.
- Coordinate with operations teams on infrastructure issues and software teams on code-related defects; provide logs, traces, reproduction steps, and impact assessments, and validate corrections.
- Support root-cause analysis and track post-incident corrective and preventive actions through completion.
- Develop or execute implementation plans, upgrade procedures, and rollback steps for database, application, middleware, and server upgrades, with pre- and post-implementation validation.
- Support backup, restoration, replication, failover, high-availability, and disaster-recovery activities, and validate end-to-end transaction paths after recovery.
- Apply or coordinate approved updates and support remediation of vulnerabilities, IAVAs, CND Directives, and POA&M items.
- Maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
