Database and Application Support Engineer (Journeyman)
About The Position
Computer World Services, Corp. (CWS) seeks a Journeyman Database and Application Support Engineer to support database availability, application operations, service restoration, component upgrades, and recovery validation for the USMEPCOM ENLIST program. The engineer diagnoses database outages, application dependencies, connection failures, unavailable services, certificate problems, and API issues across database, application, middleware, server, network, cloud, and security components. The role coordinates with enterprise IT operations teams and software teams when resolution requires code analysis or correction, focusing on production support, integration, recovery, and testing rather than primary application development. This is a remote position, with Chicago, Illinois-area candidates preferred. After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities. An active Secret clearance or higher is required. The position has a listed salary range of $130,000–$160,000 per year. The period of performance is March 1, 2027, through February 28, 2033, with a contract start date of March 1, 2027. By applying, candidates acknowledge and consent to having their resume included in an active competitive Government contract bid.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- At least six years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.
- Active Secret clearance or higher.
- Ability to work after hours as required during outages, deployments, maintenance windows, upgrades, and recovery activities.
Nice To Haves
- Experience supporting enterprise databases and applications in a federal or DoD environment.
- Experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
- Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies.
- Experience with TLS certificates, trust stores, keystores, and PKI dependencies, and with APM, logging, and observability tools.
- Experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform.
- Familiarity with PowerShell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.
- Database, cloud, middleware, application-server, or ITIL certifications.
Responsibilities
- Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications.
- Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation, including issues involving listeners, connection strings, pools, drivers, service accounts, and network paths.
- Analyze application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud, storage, and external interfaces, using logs, metrics, traces, and alerts to isolate faults.
- Diagnose certificate failures involving expiration, trust chains, hostnames, bindings, private keys, or protocols, and support certificate installation and renewal.
- Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
- Support relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.
- Participate in Outage Response Team activities by performing triage, gathering diagnostics, supporting approved mitigation, workarounds, and recovery, and maintaining incident timelines.
- Coordinate with operations teams on infrastructure issues and software teams on code-related defects; provide logs, traces, reproduction steps, and impact assessments, and validate corrections.
- Support root-cause analysis and track post-incident corrective and preventive actions through completion.
- Execute implementation plans, upgrade procedures, and rollback steps for database, application, middleware, and server upgrades, with pre- and post-implementation validation.
- Support backup, restoration, replication, failover, high-availability, and disaster-recovery activities, and validate end-to-end transaction paths after recovery.
- Apply or coordinate approved updates and support remediation of vulnerabilities, IAVAs, CND Directives, and POA&M items.
- Maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
