Database and Advancement Services Manager

Careers In Nonprofits•Des Plaines, IL

7h•Hybrid

About The Position

We are currently in search of a Database and Advancement Services Manager for an Educational Foundation located in Des Plaines, IL. This is a Direct Hire, Fully In-Person during the initial probationary period (and then becomes a Hybrid schedule), Full-Time role. As the Database and Advancement Services Manager, you will serve as the primary manager and technical subject matter expert for the Foundation's constituent relationship management database. You will also establish and document protocols, providing ongoing training for team members to ensure data health and integrity. As a strategic partner with the development and alumni relations team, you will conduct prospect research and collaborate to curate lists and reports that support relationship-building, fundraising, and stewardship initiatives.

Requirements

Bachelor's degree in Information Technology, Business Administration, Communications, or related field, or an equivalent combination of education and experience is required
Five (5) years of experience with donor-related constituent management software required, with two (2) years as database manager.
Knowledge of computer-based prospect research tools and methods
Requires the ability to mentally attend and visually concentrate on a significant amount of detailed work
Strong interpersonal skills to interact collaboratively, professionally, and tactfully with colleagues, Board members, and community members
Ability to work evenings and weekends as needed and travel between campuses and to off-campus events

Nice To Haves

Competency with Blackbaud's Raiser's Edge, Financial Edge, and a Blackbaud Pro Certification is preferred
Fundraising experience and/or experience in an academic setting preferred

Responsibilities

Oversees data accuracy, system optimization, and training to maintain data accuracy and health, and support ongoing operational process design and improvements
Sets up new funds, events, and online giving appeals to ensure reliable gift processing and, in coordination with the Foundation's financial leader, financial posting to the Financial Edge accounting system.
Provides online appeal and event registration web coding to the College's marketing team to embed in website pages as needed
Sets standards for gift processing, including gift splits and payment installments to support accurate timing for pledge reminders.
Monitors the timeliness and efficiency of gift processing and assures all corresponding links to the database are maintained as gifts are processed.
Serves as gift-processing backup to the Advancement Services Coordinator
Responsible for producing standardized and complex reports, queries, constituent lists, exports, and imports to the database
Translates technical requirements and constraints into business-related terminology, assisting team members with the effective and efficient use of the CRM and other systems that support relationship building and fundraising
Imports data from registrar and other sources as needed to add constituents to the database in alignment with coding standards
Responsible for data integrity and health updates for NCOA, duplicate identification, returned mail, and merging as needed.
Conducts continuous database clean-up, including reconciling constituent codes, table cleanup, removing/combining duplicate records, standardizing addresses/addressee/salutations, and adding relationship codes and attributes to support the needs of development and alumni functions.
Runs quarterly database health tools to update addresses, phone numbers, and email records, and deceased information
Leads set-up and refresh of system-generated gift receipt/acknowledgement letters.
Provides stewardship information needed for pledge reminders, honor rolls, consecutive years of giving, named space, and fundholder stewardship reporting
Responsible for the Foundation's prospect management systems, researching, benchmarking, and tracking.
Identifies and qualifies major gift prospects.
Creates prospect profiles for Foundation staff, Board members, and volunteers, and stores them in the donor database
Manages vendor relationships with Blackbaud and other systems vendors (including The Raiser's Edge, Target Analytics, Blackbaud Merchant Services, and Omatic).
Evaluates new software solutions, manages upgrades, and adopts new modules as they become available and are aligned with business needs.
Resolves system support issues and escalates software support questions
Leads the Foundation's participation in the annual Volunteer Survey of Education (VSE) for benchmarking.
Utilizes CASE's data miner tool to generate resulting reports for peer comparison
Supports Foundation staff in committee meetings with the preparation of reports and data requested
Attends Foundation Board meetings and events to provide execution support.
Attends other committee meetings as requested
Serves as the Foundation's liaison to Information Technology
Trains and manages department student workers related to database support projects, such as address updates from returned mail
Exercises discretion in handling confidential materials
Performs other job-related duties as assigned