Data Systems Administrator - Network Services
About The Position
Serves as the Senior Manager of Network Services; provides strategic leadership and hands‑on direction for the Illinois Secretary of State’s enterprise network environment supporting statewide SOS offices, facilities, and Capitol Complex locations; Manages day‑to‑day operations, service delivery, modernization initiatives, and staff development for the Network Services function, including LAN/WAN, SD‑WAN, wireless, remote access, DNS/DHCP/IPAM technologies; Partners closely with Information Security, Endpoint Management, Service Desk, Field Operations, the IT Command Center/NOC, and Problem/Incident Management to ensure secure, highly available services for internal users and the public.
Requirements
- Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system.
- Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems.
- Requires thorough knowledge of the principles of organization, management and administration.
- Requires extensive knowledge of research and statistical procedures, program budgeting and systems modeling.
- Requires ability to implement program evaluations or system assurance.
- Requires ability to anticipate and resolve managerial problems.
- Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
- Requires the ability to lift, carry and push/pull up to 50lbs.
Responsibilities
- Lead - coach, and develop Network Support, Network Management, and Telecommunications/Contact Center Support teams; establish performance expectations, SLAs/OLAs, and a service‑oriented culture; manage staffing, mentoring, evaluations, and succession planning.
- Manage day‑to‑day operations for LAN/WAN/SD‑WAN, Wi‑Fi, VPN/remote access, DNS/DHCP/IPAM; oversee monitoring, incident response, and problem resolution with the IT Command Center/NOC; ensure configuration standards, documentation, and change management compliance.
- Serve as service delivery manager for network, and managed service providers; manage contracts, SLAs, escalations, circuit orders, and vendor performance reports; Coordinate procurement, RFPs/SOWs, and corrective‑action plans.
- Develop multi‑year network modernization roadmaps (SD‑WAN, Wi‑Fi, segmentation, cloud connectivity); lead technology evaluations, pilots, and modernization initiatives; collaborate with Enterprise Architecture and Information Security on secure, scalable designs.
- Partner with the CISO Office on vulnerabilities, compliance, logging, and audits; lead network DR/BCP planning, redundancy design, and failover testing; ensure compliance with state requirements and policies.
- Manage budgets for licensing, hardware, circuits, and managed services; plan refresh cycles and cost projections; provide executive dashboards, metrics, and reporting.
- Work with Endpoint Management, Service Desk, Field Support, and other teams to ensure seamless end‑to‑end service delivery; act as an escalation point for complex cross‑team issues; support evolving operational requirements, special projects, and the needs of the Technology Office.
- Performs other Duties as Assigned.
Benefits
- https://cms.illinois.gov/benefits/stateemployee.html
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What This Job Offers
Job Type
Full-time
Career Level
Manager
