Data Specialist

NeuAnalytics•Overland Park, KS

21h•Onsite

About The Position

NeuAnalytics, founded in 2006, is a SaaS company specializing in enterprise receivables management, compliance management, and business process management. Their platform serves leading financial institutions and other industry verticals by delivering data-driven solutions to improve operational performance and support regulatory compliance. The company fosters a culture of curiosity, continuous learning, and collaboration. This Data Specialist role is within the Client Success team, where the individual will act as a subject matter expert in assigned clients’ data. The position involves delivering exceptional support and driving client performance through data quality management, reporting, and issue resolution. Core responsibilities include running daily reporting, proactively managing data quality, researching client data questions and escalations, building custom queries for complex analysis and ad-hoc reporting, and providing business insights to aid client performance. The Data Specialist will collaborate directly with their Client Success Manager and Client Success Analysts to ensure clients are well-supported and issues are addressed promptly.

Requirements

Experience in data analytics, programming, or database management
Demonstrate strong analytical skills with an emphasis on data analysis
Demonstrates proven IT knowledge of business analysis process and functions
Strong collaboration, multi-tasking, and organization skills
Strong written and oral communications skills
Proficiency in Excel required

Nice To Haves

Experience with SQL or similar query languages
BA degree or equivalent experience; a technical or IT-related field is a plus

Responsibilities

Analyze large data sets for conformance to best practices using client and industry specific business logic
Access multiple interrelated data sets for potential conflicts, and ensure identified anomalies are tracked and resolved.
Collaborate with internal stakeholders to assist with request resolutions as they pertain to data quality, analytics, reporting, or support requests.
Proactively develop and maintain technical knowledge in specialized areas, remaining up-to-date on current trends and best practices
Update tickets as they are in progress with appropriate communication both internally and externally.
Track time spent working client requests
Build custom queries to support complex data analysis and develop ad-hoc reports for client and internal use.
Develop expertise in assigned clients’ data, leveraging available tools, reports, and data to understand drivers of performance and proactively identify opportunities for improvement.