Data Specialist I

DealerOn

5d•$43,888 - $57,950•Remote

About The Position

The Data Support Specialist I is a mid-level technical support role responsible for onboarding, accuracy, and maintenance of client inventory. The Data Support team works alongside Development and Customer Support to assist with complex client inventory configurations and provides technical data and product expertise for issues beyond the scope of Customer Support and Enterprise teams. The position handles assigned cases through Salesforce, inbound client calls, and internal team requests concerning inventory data. It also takes on more complex projects and requires a high level of accuracy and attention to detail. This is a remote position based out of the headquarters office in Rockville, Maryland, and is open to US residents only.

Requirements

Bachelor’s degree in computer science, web design, technical project management, or an equivalent program and certification.
Strong customer-service phone skills, including technical knowledge, professionalism, empathy, and communication skills.
Experience in a technical contact center, including troubleshooting issues to their root cause and providing timely, accurate resolutions.
At least 4 years of technical support delivery experience.
At least 2 years of DealerOn experience or hands-on experience with DealerOn products.
Critical-thinking skills and ability to contribute to improvement of products and processes.
Ability to respond quickly to changing priorities and manage unexpected demands.
Ability to work effectively on a team and take initiative independently.
Previous knowledge and experience working with a database (SQL).
Proficiency with MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
Experience with at least one content management system, such as WordPress, Drupal, or Joomla.
Working knowledge of Agile methodology and ticket management systems such as JIRA.
Ability to prioritize frequently changing tasks and manage unexpected demands.
Strong data-management skills and ability to resolve customer requests accurately and promptly.
Business-to-business communication skills.
Ability to follow company standards and maintain work quality.
Professional and amicable demeanor in all interactions.

Nice To Haves

At least 3 years of relevant experience.
Ability to thrive in fast-paced environments.
Working knowledge of HTML/CSS.
Exceptional interpersonal skills.
Advanced abstract problem-solving skills and willingness to explore diverse perspectives and solutions.
Strong working knowledge of internet operations, computer systems, and Microsoft Office products (Word, Excel, and Outlook).

Responsibilities

Use a variety of tools and methodologies to provide technical support to clients and Tier 1 teams while following industry protocols, compliance requirements, and program mandates.
Execute and manage assigned cases, ensuring data integrity, quality, and adherence to established procedures.
Configure and troubleshoot inventory data syndication through FTP and API protocols, including Homenet and vAuto.
Implement complex Lot Source configurations and data-flow logic.
Investigate and correct data anomalies, including pricing discrepancies and missing vehicle or photo records, using data analysis and DQL debugging.
Generate and manage data exports and imports between the platform and third-party and OEM program sources.
Provide technical troubleshooting guidance and communicate complex support information to internal and external stakeholders.
Monitor departmental Slack channels and respond to colleague, external team, and escalated support requests.
Provide phone support to clients, internal teams, and third-party entities.
Troubleshoot and resolve customer data inquiries accurately and efficiently.
Mentor newly onboarded personnel and help them acclimate to their roles.
Contribute to internal system maintenance and optimization through structured overhaul initiatives.
Write technical Knowledgebase articles and other documentation for support teams and customers.