Data Solution Specialist

Morningstar • Chicago, IL

7d • $59,900 - $87,850 • Hybrid

About The Position

Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions specialist will provide assistance and support to our clients globally. This role will be required to be in office four days a week in Chicago office.

Requirements

• An understanding of financial data and global stock exchanges
• Ability to analyze data using Excel
• Excellent written and oral communication and interpersonal skills.
• Excellent client service skills and a proactive approach to take ownership of issues as they arise.
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
• Strong problem solving and analytical skills with high attention to detail, and excellent time management.
• Good understanding of market data or 1-2 years’ experience in a similar field, working with larger quantities of data.
• Bachelor’s degree or similar qualification in a technical or financial discipline.

Responsibilities

• Provide customer support to all incoming client queries during your shift.
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
• Investigate thoroughly all incoming queries and escalate to Level 2 where necessary.
• Work with senior staff to provide dedicated and specialist support to key clients.
• Document all actions in CRM (Salesforce)
• Provide regular follow-up to clients on all outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement project work.

Benefits

• 100% 401k match up to 6% of salary
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance
• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
• Tuition Reimbursement
• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level