Data Scientist, Growth – Partnerships & Customer Experience

Next Insurance•Palo Alto, CA

8d•Hybrid

About The Position

As a Growth Data Scientist, you will use data to shape how ERGO NEXT reaches, serves, and converts customers across its partnership channel and customer experience funnel. You will work closely with Product and Partnerships teams to identify growth opportunities, understand customer behavior, and translate insights into product and business decisions. The role calls for strong analytical and statistical skills, business judgment, curiosity, and a bias toward action. You should be comfortable addressing ambiguous questions, forming a point of view, and applying traditional data science methods and emerging AI capabilities to make analysis more scalable, efficient, and impactful. The position is based in Palo Alto with a hybrid work arrangement. ERGO NEXT describes its mission as helping entrepreneurs thrive by building a technology-led, full-stack small business insurance provider. Since 2016, the company has helped hundreds of thousands of small business customers across the United States obtain customized and affordable coverage.

Requirements

At least 4 years of experience in Data Science or another highly quantitative analytical role.
Ability to quickly learn new AI capabilities, identify gaps in existing workflows, and apply or develop practical AI-enabled solutions to improve data science work.
Advanced proficiency in SQL.
Experience using Python or R for statistical analysis and analytical workflows.
Strong foundation in statistics, experimentation, and causal inference.
Experience designing, implementing, and analyzing experiments and making recommendations based on actionable insights.
Ability to define appropriate metric frameworks to support data-driven decision-making.
Strong communication skills, including the ability to translate complex analyses into clear recommendations and influence cross-functional stakeholders.
Experience analyzing customer journeys, conversion funnels, or growth, and connecting metric changes to underlying business drivers.
Experience working with partnership or other multi-channel business models and evaluating partner performance.

Nice To Haves

Experience working in fintech.
Experience in growth and partnerships.
A builder mindset and interest in using data, automation, and AI to turn recurring analytical problems into scalable capabilities for the broader organization.

Responsibilities

Use AI in day-to-day data science work and identify opportunities to build reusable AI-enabled tools, skills, or agents for practical analytical and business problems.
Drive strategy and roadmap for the Partnership channel and customer experience funnel through actionable data insights.
Own analytics across the customer experience funnel, from acquired opportunities through purchases.
Design and evaluate experiments and causal analyses to measure the impact of product, funnel, and customer experience changes and guide strategic decisions.
Analyze affiliate performance across the partnership channel, including traffic quality, conversion, product mix, and customer behavior, to identify opportunities to improve partner growth and customer outcomes.
Identify, size, and prioritize growth opportunities by turning ambiguous business questions into rigorous analyses and actionable recommendations.
Apply statistical analysis, segmentation, modeling, and deep-dive analysis to understand drivers of business performance.
Define metrics, measurement frameworks, and visualizations that help the business monitor performance and make data-driven decisions.