Data Quality Specialist

Volunteers of America Los Angeles•Lancaster, CA

5d•Onsite

About The Position

The Data Quality Specialist will maintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable. Services for this position must be provided on-site. As a service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
High School Diploma or equivalent
1-year experience operating/maintaining database

Nice To Haves

Bachelor's degree preferred
U.S. Veteran preferred.
Familiarity with HMIS, Adsystech, and/or Clarity programs
Experience working with veterans, people in recovery and/or homelessness individuals
Bilingual preferred (English and Spanish)

Responsibilities

Verifies, corrects and enters participant information into centralized database
Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
Monitors database reports to assure consistency with hardcopy records and other logs
Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
Trains staff on database and answers questions relating to the system
Supports any technical and reporting issues for the Program
Assists with program funder audits and monitoring visits
Attends conferences and regular meetings with database contractors and Funder staff
Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
Exports data and upload to Funder repository as directed
Other duties as may be required to support the program with database and information system expertise.
Monitors accuracy of system reports, verifies database matches hard copy records.
Creates reports to support Program Manager, shelter management and case managers
Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
Trains program staff on HMIS, subject matter expert for staff
Exports data and upload to Funder repository monthly
Occasionally assist with special events and public functions