Data Processor

EssilorLuxottica Group•Indianapolis, IN

About The Position

The Data Processor (described in the posting as a Data Entry Clerk) enters customer orders and ensures the information is accurate, follows regional daily-entry standards, and complies with customer instructions and departmental procedures. The role also projects a professional company image and responds to customer requests. The schedule is Monday through Friday on the day shift. The employee evaluates orders for feasibility and product fit, validates their transfer to production sites, and communicates order changes, lead times, missing information, product availability, and possible substitutes to customers or the Customer Experience team. The role also provides product and electronic-ordering-system information, processes customer credits, and works with technical support and the Customer Experience phone department.

Requirements

High school diploma (DES).
At least 3 years of experience in a similar position, such as customer service or data entry.
Strong analytical and problem-solving skills.
Ability to work in a dynamic, fast-paced environment with little supervision.
Ability to work under pressure with tight deadlines and daily data-entry volumes.
Attention to detail.
Knowledge of Microsoft Office tools.
Team spirit and ability to interact with several departments.

Nice To Haves

Knowledge of optics and eyewear is an asset.

Responsibilities

Enter customer orders received by telephone, fax, email, or other means, and ensure each order is feasible.
Follow customer instructions, data-entry and departmental procedures, and lead times when entering orders.
Evaluate orders to identify the best available product for customer needs.
Validate the transfer of orders to production sites.
Contact customers about order changes, additional lead times, missing information, or frames being followed up.
Notify the Customer Experience team when a product becomes available and suggest a substitute or corresponding product when stock is unavailable.
Provide product technical information and answer questions about the electronic ordering system.
Receive and process customer credits according to established procedures.
Work with technical support and the Customer Experience phone department.
Maintain accurate data and meet regional standards for daily entry volumes.