Data Privacy Specialist - Consumer Care Advocate

Acxiom•Conway, AR

About The Position

The Privacy Operations Specialist supports Acxiom’s consumer privacy and data protection program by carrying out established operational workflows for consumer inquiries, privacy rights requests, and data handling reviews. The role follows documented policies, procedures, and playbooks and does not independently establish privacy policy, make legal determinations, approve new data uses, serve as Acxiom’s Data Protection Officer, or independently respond to regulators. Material decisions remain under the authority of U.S.-based Privacy and Legal leadership. The position is part of a controlled privacy operations function subject to ongoing supervision by U.S.-based Privacy Leadership. Personnel must complete mandatory privacy and security onboarding before system access, follow documented SOPs and quality controls, participate in periodic quality assurance reviews and annual refresher training, and complete required training on schedule. Performance is evaluated on case accuracy and completeness, adherence to procedures and escalation requirements, processing timeliness, quality assurance results, and compliance with security and access protocols. Access to personal data is restricted to what is necessary for assigned work and is governed by least-access privilege and need-to-know requirements. Personnel must comply with confidentiality obligations and cross-border data handling requirements, use approved systems, and immediately report suspected incidents. The position is located in Conway, Arkansas. The role is not eligible for any type of sponsorship.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of experience in privacy operations, customer support, compliance operations, or a similar area.
Located in Conway, Arkansas.
Demonstrated experience handling sensitive personal data.
Strong attention to detail and documentation discipline.
Ability to follow structured procedures consistently.
Professional written English proficiency.
Good people skills and ability to communicate with individuals with a focus on issue de-escalation.

Nice To Haves

Experience supporting U.S. and international privacy rights request workflows, such as CCPA and GDPR.
IAPP Privacy certification.
SharePoint experience.
Experience with Microsoft tools, including Word and Excel.
OneTrust experience.

Responsibilities

Triage and process consumer privacy rights requests, including access, deletion, and opt-out requests, according to documented procedures.
Support identity verification workflows using approved methods.
Prepare files and required documentation for supervisory review when required.
Escalate complex, sensitive, or high-risk requests to Privacy Leadership.
Identify potential discrepancies, data quality issues, or policy exceptions during case handling.
Promptly escalate suspected incidents, complaints, or regulatory risks through established channels.
Document actions in accordance with recordkeeping requirements.
Consistently apply Acxiom privacy policies, standard operating procedures, and playbooks.
Participate in periodic quality reviews and remediation activities.
Maintain familiarity with relevant privacy and security requirements as trained by the Company and its parent, Omnicom Group.
Complete required privacy and security training on schedule.
Access and handle personal data only as necessary to perform assigned tasks.
Comply with confidentiality obligations and cross-border data handling requirements, use approved systems, and immediately report suspected incidents.