Consumer Care Specialist

FYZICAL LLC • Sarasota, FL

7d • $17 - $21

About The Position

The Consumer Care Specialist supports the daily administrative operations of a FYZICAL physical therapy office. The role welcomes and directs clients and visitors, handles calls, manages appointments and client records, verifies insurance benefits, receives payments, and completes other administrative tasks. The position calls for proactive scheduling that supports therapist productivity, confidence with common computer applications, multitasking, and a calm, friendly manner when interacting with clients, insurers, and coworkers.

FYZICAL describes its team as high-energy and focused on treating clients with dignity and empathy while improving lives through physical therapy. Its facilities use advanced cardiovascular, stabilization, and strength-stimulating technology. The company highlights opportunities for personal and professional growth and leadership as it expands.

Requirements

• Ability to proactively and independently handle complex scheduling to maximize therapists’ productivity.
• Experience and comfort using a variety of computer applications, including email, Excel, and a patient scheduling system.
• Ability to multitask among incoming calls, assisting patients in the lobby, and outgoing calls to insurance companies.
• Ability to maintain a calm and friendly demeanor with clients, insurance companies, and coworkers.

Responsibilities

• Greet and direct clients, salespeople, and visitors.
• Answer telephone calls, respond to inquiries, or direct callers to appropriate personnel.
• Schedule appointments and enter appointment dates and times into a computerized scheduler.
• Record appointments that have been filled or canceled.
• Track patient referral sources and the conversion of referrals into appointments.
• Register new clients by collecting and entering information into the system, and update existing client information as needed.
• Contact clients’ insurance companies to verify benefits and understand coverage requirements for physical therapy visits.
• Receive payments for services provided.
• Perform other miscellaneous administrative tasks as directed.

Benefits

• 90% employer-paid health insurance for eligible employees.
• 100% employer-paid dental, vision, long-term disability, and life insurance for every eligible employee.
• Supplemental insurance through MetLife.
• 401(k) match.
• Paid time off and six paid holidays.
• Bonus opportunities.
• Competitive hourly rate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed