Consumer Care Representative

Delta Dental of WI•Stevens Point, WI

1d•Hybrid

About The Position

Delta Dental of Wisconsin is hiring Consumer Care Representatives for its Individual Administrative Services (IAS) business unit. The role supports dental insurance members and provider partners through the call center and serves as a first point of contact for questions about dental benefits, eligibility, claims, and accounts. The representative handles inbound calls, online quote requests, and chat, and is expected to provide clear, empathetic service in a fast-paced environment. The company provides thorough, customized training and opportunities to grow skills, cross-train, and pursue promotional opportunities. This is a full-time, 40-hour-per-week, benefit-eligible position. The stated schedule is 10:30 a.m. to 7:00 p.m., Monday through Friday, with the opportunity to move to earlier shifts as they become available. The description also mentions the opportunity to work a hybrid schedule.

Requirements

High school diploma or equivalent.
Two years of related business experience.
Computer skills, including experience with MS Office Suite applications.
Ability to actively listen and understand information to direct consumers to the appropriate product.
Ability to communicate information clearly and confidently to assist customers.
Strong interpersonal, written, and oral communication skills.
Ability to operate a computer keyboard, mouse, and other computer components.

Responsibilities

Handle inbound calls from members and dental providers with professionalism and empathy.
Explain dental insurance benefits, coverage details, eligibility, and claim status.
Accurately document interactions and update member records in internal systems.
Resolve concerns and escalate complex issues as needed.
Meet productivity, quality, and compliance standards.
Maintain up-to-date knowledge of plans, policies, and procedures.
Assist with online quote requests and chat.